{"podcast":{"title":"Keys To The Shop : Equipping Coffee Shop Leaders","slug":"keys-to-the-shop-equipping-coffee-shop-leaders-1053408","podcast_index_feed_id":1053408,"rss_url":"https://keystotheshop.libsyn.com/rss","website_url":"http://www.keystotheshop.com/consulting","image_url":"https://static.libsyn.com/p/assets/d/4/4/a/d44ab89a3b9d70a7d959afa2a1bf1c87/Minimalist_X_Letter_Logo_1-20260504-4c0ozofp71.jpg","author":"www.keystotheshop.com","episode_count":1137,"summary":"A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.","last_synced_at":"2026-07-09T20:22:00.457899+00:00","page_url":"https://stenobird.com/podcast/keys-to-the-shop-equipping-coffee-shop-leaders-1053408"},"episode":{"title":"SHIFT BREAK! How To Keep Your Customers Excited","slug":"shift-break-how-to-keep-your-customers-excited","published_at":"2026-04-16T10:00:00+00:00","page_url":"https://stenobird.com/podcast/keys-to-the-shop-equipping-coffee-shop-leaders-1053408/shift-break-how-to-keep-your-customers-excited","show_page_url":"https://stenobird.com/podcast/keys-to-the-shop-equipping-coffee-shop-leaders-1053408","url":"https://keystotheshop.libsyn.com/shift-break-how-to-keep-your-customers-excited","audio_url":"https://traffic.libsyn.com/secure/keystotheshop/KTTS_sb_How_to_Keep_Your_Customers_Excited_EDITED.mp3?dest-id=412105","summary":"We talk a lot about engaging our customers and spend time, money, and effort to try to capture their attention in a crowded market. With so many things competing for their attention, what can a coffee shop do to keep their customers excited and loyal? Today on Shift Break we will be talking about ways that you can keep your customers excited and engaged without losing sleep or your identity in the process! KEYS TO THE SHOP® 1:1 CONSULTING AND COACHING If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email chris@keystothshop.com OR... book a free call now https://calendly.com/chrisdeferio/30min Related Episodes: 591: The Problem w/ Focusing On The Numbers vs The Guest Experience 525: Encore: Focusing on What is Essential w/ Greg McKeown SHIFT BREAK: Focusing on the Whole, Not the Part Thank you to out sponsors! Everything you need for back of the house operations https://rattleware.qualitybystainless.com/ The best and most revered espresso machines on the planet: www.lamarzoccousa.com","meta_description":"We talk a lot about engaging our customers and spend time, money, and effort to try to capture their attention in a crowded market. With so many things co…","key_points":[],"chapters":[],"topics":[],"duration_seconds":821,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/keys-to-the-shop-equipping-coffee-shop-leaders-1053408/episodes/shift-break-how-to-keep-your-customers-excited/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/keys-to-the-shop-equipping-coffee-shop-leaders-1053408/shift-break-how-to-keep-your-customers-excited.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}