{"podcast":{"title":"Just Now Possible","slug":"just-now-possible-7481489","podcast_index_feed_id":7481489,"rss_url":"https://justnowpossible.podigee.io/feed/mp3","website_url":"https://justnowpossible.com","image_url":"https://images.podigee-cdn.net/0x,sE3DpK6ye22MceFW24luiwKIEBIkAbv9w3bVVaFUvtQU=/https://main.podigee-cdn.net/uploads/u78902/19a97a2f-6164-40f9-8ff0-c2480f4e273a.png","author":"Teresa Torres","episode_count":28,"summary":"How AI products come to life—straight from the builders themselves. In each episode, we dive deep into how teams spotted a customer problem, experimented with AI, prototyped solutions, and shipped real features. We dig into everything from workflows and agents to RAG and evaluation strategies, and explore how their products keep evolving. If you’re building with AI, these are the stories for you.","last_synced_at":"2026-06-25T18:17:48.296419+00:00","page_url":"https://stenobird.com/podcast/just-now-possible-7481489"},"episode":{"title":"Building Lorikeet: How AI Humility and a Dual-Agent Architecture Are Redefining Customer Support","slug":"building-lorikeet-how-ai-humility-and-a-dual-agent-architecture-are-redefining-customer-support","published_at":"2026-05-28T08:00:00+00:00","page_url":"https://stenobird.com/podcast/just-now-possible-7481489/building-lorikeet-how-ai-humility-and-a-dual-agent-architecture-are-redefining-customer-support","show_page_url":"https://stenobird.com/podcast/just-now-possible-7481489","url":"https://justnowpossible.podigee.io/26-an-ai-customer-support-agent-at-lorikeet","audio_url":"https://audio.podigee-cdn.net/2498837-m-817dc47c746f32cae59cccf8c162b5d1.mp3?source=feed","summary":"What does it take to build an AI customer support agent that actually knows when it can't help — and says so? In this episode of Just Now Possible, Teresa Torres talks with Jamie Hall (Co-founder & CTO), Xharmagne Carandang (Product Engineer), and Rona Wang (Product Engineer) of Lorikeet, a startup building AI customer support concierge agents for businesses in regulated industries. Lorikeet's vision: an agent that responds like the best customer support you've ever had — one that knows you, gets things fixed, and hands off gracefully when it's out of its depth. The team spent months exploring the wrong ideas — reflection tools, information dashboards — before a healthcare startup pulled them toward the real problem: just help us clear the inbox. Their earliest prototype was a command-line script delivering results via CSV. Today, Lorikeet runs two agents: a Concierge that handles customer tickets end-to-end, and a Coach that helps customers configure, test, and continuously improve it. You'll hear how they built customer-configurable guardrails (and why a cannabis company's support tickets broke their first approach), designed a \"resolution in the loop\" pattern for human-AI collaboration, and are now flipping the configuration workflow so customers define what good looks like before they ever write a standard operating procedure.","meta_description":"What does it take to build an AI customer support agent that actually knows when it can't help — and says so? In this episode of Just Now Possible, Teresa…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4095,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/just-now-possible-7481489/episodes/building-lorikeet-how-ai-humility-and-a-dual-agent-architecture-are-redefining-customer-support/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/just-now-possible-7481489/building-lorikeet-how-ai-humility-and-a-dual-agent-architecture-are-redefining-customer-support.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}