{"podcast":{"title":"Humans of Multifamily","slug":"humans-of-multifamily-7072570","podcast_index_feed_id":7072570,"rss_url":"https://anchor.fm/s/fcb95274/podcast/rss","website_url":"https://podcasters.spotify.com/pod/show/zuma-marketing","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/42300037/42300037-1729773268412-5617dc195250b.jpg","author":"Zuma","episode_count":76,"summary":"CEO and Founder of Zuma, Shiv Gettu uncovers the untold human side of the multifamily industry’s key figures. From love to loss and everything in between, Humans of Multifamily dives deep into the raw, real-life stories that shape our industry. Humans of Multifamily is presented by Zuma, the AI assistant for your full-resident lifecycle. ⚡️ Go to getzuma.com to learn more!","last_synced_at":null,"page_url":"https://stenobird.com/podcast/humans-of-multifamily-7072570"},"episode":{"title":"Jillian Fikkert: Reimagining Property Management AI, Centralization, and Modern Marketing","slug":"jillian-fikkert-reimagining-property-management-ai-centralization-and-modern-marketing","published_at":"2025-10-22T14:00:00+00:00","page_url":"https://stenobird.com/podcast/humans-of-multifamily-7072570/jillian-fikkert-reimagining-property-management-ai-centralization-and-modern-marketing","show_page_url":"https://stenobird.com/podcast/humans-of-multifamily-7072570","url":"https://podcasters.spotify.com/pod/show/zuma-marketing/episodes/Jillian-Fikkert-Reimagining-Property-Management-AI--Centralization--and-Modern-Marketing-e39rtbu","audio_url":"https://anchor.fm/s/fcb95274/podcast/play/110015294/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2025-9-21%2F409709287-44100-2-0f23c6a8e19ef.mp3","summary":"In this episode, Shiv Gettu sits down with Jillian Fikkert Vice President, Sales & Marketing at Buckingham Companies, a dynamic marketing leader whose work spans shopping malls, multifamily housing, and beyond. Jillian dives into her career journey, starting from her solo move at 24 to a multifamily career shaped by innovation and AI. Jillian emphasizes the evolving nature of multifamily tech, especially post-COVID, likening the shift to a renaissance. She shares insights on centralizing leasing operations and using AI to revolutionize rent collections and marketing budgets. Jillian also opens up about her personal life, discussing her upbringing in Massachusetts, family life, and the balancing act of professional and personal priorities. This episode offers a deep dive into the future of multifamily marketing and the human touch in a tech-driven world.","meta_description":"In this episode, Shiv Gettu sits down with Jillian Fikkert Vice President, Sales & Marketing at Buckingham Companies, a dynamic marketing leader whose…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3419,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/humans-of-multifamily-7072570/episodes/jillian-fikkert-reimagining-property-management-ai-centralization-and-modern-marketing/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/humans-of-multifamily-7072570/jillian-fikkert-reimagining-property-management-ai-centralization-and-modern-marketing.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}