{"podcast":{"title":"Hub & Spoken: Data | Analytics | Chief Data Officer | CDO | Data Strategy","slug":"hub-spoken-data-analytics-chief-data-officer-cdo-data-strategy-562230","podcast_index_feed_id":562230,"rss_url":"https://cynozure.libsyn.com/rss","website_url":"http://cynozure.libsyn.com/website","image_url":"https://static.libsyn.com/p/assets/c/d/9/9/cd99b5f6f2f34b45e55e3c100dce7605/LYBSIN_PODCAST_1400x14009_1.png","author":"Cynozure","episode_count":100,"summary":"The original data podcast. The Hub and Spoken podcast is a series of fascinating discussions with today's top data and business leaders from across the business world. The conversations explore how to add most value to organisations through the use of data and analytics, and how best to organise yourself to achieve that value. It talks about how to define and deliver data strategy, and the best way to return business value.","last_synced_at":"2026-07-23T14:22:13.767818+00:00","page_url":"https://stenobird.com/podcast/hub-spoken-data-analytics-chief-data-officer-cdo-data-strategy-562230"},"episode":{"title":"The human side of AI: building customer-centricity at scale","slug":"the-human-side-of-ai-building-customer-centricity-at-scale","published_at":"2026-05-28T02:00:00+00:00","page_url":"https://stenobird.com/podcast/hub-spoken-data-analytics-chief-data-officer-cdo-data-strategy-562230/the-human-side-of-ai-building-customer-centricity-at-scale","show_page_url":"https://stenobird.com/podcast/hub-spoken-data-analytics-chief-data-officer-cdo-data-strategy-562230","url":"https://cynozure.libsyn.com/the-human-side-of-ai-building-customer-centricity-at-scale","audio_url":"https://traffic.libsyn.com/secure/cynozure/Hub_258_Tom_Spencer_28_May.mp3?dest-id=654304","summary":"In this episode of Hub & Spoken , Jason Foster, CEO & Founder of Cynozure, speaks with Tom Spencer, Director of Customer Data Sciences at Aviva, about what it takes to build a genuinely customer-centric organisation using data and AI. Tom shares how Aviva is using customer analytics, machine learning and emerging AI technologies to improve customer relevance, strengthen retention and create more joined-up experiences across millions of customers and multiple product lines. The conversation explores how large organisations can connect data strategy directly to business outcomes through experimentation, targeting intelligence and faster feedback loops. The episode also looks at the operational realities behind the ambition: legacy systems, fragmented journeys, data foundations and the importance of strong partnerships between data teams and the wider business. Tom reflects on how generative AI is changing customer expectations and why organisations that succeed will be those with the strongest understanding of their customers. 🎧 Tune in to hear the full conversation. Cynozure is a leading data, analytics and AI company that helps organisations to reach their data potential. It works with clients on data and AI strategy, data management, data architecture and engineering, analytics and AI, data culture and literacy, and data leadership. The company was named one of The Sunday Times' fastest-growing private companies in both 2022 and 2023 and recognised as The Best Place to Work in Data by DataIQ in 2023 and 2024. Cynozure is a certified B Corporation.","meta_description":"In this episode of Hub & Spoken , Jason Foster, CEO & Founder of Cynozure, speaks with Tom Spencer, Director of Customer Data Sciences at Aviva, about wha…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2270,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hub-spoken-data-analytics-chief-data-officer-cdo-data-strategy-562230/episodes/the-human-side-of-ai-building-customer-centricity-at-scale/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hub-spoken-data-analytics-chief-data-officer-cdo-data-strategy-562230/the-human-side-of-ai-building-customer-centricity-at-scale.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}