{"podcast":{"title":"HR Leaders","slug":"hr-leaders-1048082","podcast_index_feed_id":1048082,"rss_url":"https://rss.art19.com/hr-leaders-podcast","website_url":"http://www.hrleaders.co/podcast","image_url":"https://content.production.cdn.art19.com/images/ab/10/c3/fc/ab10c3fc-de78-4e2f-a117-c9a11ca9071a/25c51f4cc5cfa0b78d1c15e624dda78a4dd821e81bdf66e9a54c06f8b5abd8889725648bebb41d4b7392e293b7461e360a8663dac3d734f89d98f008d5f25d99.jpeg","author":"Chris Rainey","episode_count":839,"summary":"Join host Chris Rainey on the HR Leaders Podcast, where he sits down with top Chief People Officers, CHROs, and leading HR experts to uncover the strategies, trends, and insights shaping the future of human resources. Each episode dives into best practices in people management, leadership challenges, and transformative HR innovations that impact both business success and society at large. Whether you're an HR professional or simply passionate about modern workplace strategies, this podcast delivers expert advice, real-world experiences, and the latest trends in HR, making it your go-to resource for all things human resources.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/hr-leaders-1048082"},"episode":{"title":"How ABM Is Using AI Coaching to Support 100,000 Frontline Workers","slug":"how-abm-is-using-ai-coaching-to-support-100-000-frontline-workers","published_at":"2026-05-04T07:00:00+00:00","page_url":"https://stenobird.com/podcast/hr-leaders-1048082/how-abm-is-using-ai-coaching-to-support-100-000-frontline-workers","show_page_url":"https://stenobird.com/podcast/hr-leaders-1048082","url":"https://dts.podtrac.com/redirect.mp3/rss.art19.com/episodes/a0ce666d-8fbd-437a-a070-8cc409c014b1.mp3?rss_browser=BAhJIg90cmFuc2NyaWJyBjoGRVQ%3D--952c5701c84ad333c69d5faa668f8177091704f0","audio_url":"https://dts.podtrac.com/redirect.mp3/rss.art19.com/episodes/a0ce666d-8fbd-437a-a070-8cc409c014b1.mp3?rss_browser=BAhJIg90cmFuc2NyaWJyBjoGRVQ%3D--952c5701c84ad333c69d5faa668f8177091704f0","summary":"In this episode of the HR Leaders Podcast On The Road, we sit down with Raúl J. Valentín , EVP & Chief Human Resources Officer at ABM Industries , live from Workhuman Live Orlando 2026, to unpack what it really takes to lead a frontline workforce through constant change, AI transformation, and rising employee expectations. Raúl explains why the future of HR is not about choosing between people and technology, but designing systems where people and AI work together to make work faster, fairer, and more human. He shares how ABM is building resilience across a workforce of more than 100,000 team members by focusing on fairness, recognition, manager capability, and helping employees feel seen, heard, and valued wherever they work. Most importantly, Raúl reveals why HR leaders must stop waiting for perfect answers before taking action, and instead create safe ways to launch, learn, improve, and lead transformation in motion. 🎓 In this episode, Raúl discusses: Why managers are the real unlock for culture, safety, learning, and workflow redesign Why grit, resilience, and learning agility matter more than ever in the new world of work How AI coaching can help managers build confidence and practice difficult conversations How ABM creates fairness and opportunity across a highly distributed frontline workforce How CHROs can balance experimentation, ROI pressure, trust, and transparency when adopting AI See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .","meta_description":"In this episode of the HR Leaders Podcast On The Road, we sit down with Raúl J. Valentín , EVP & Chief Human Resources Officer at ABM Industries , liv…","key_points":[],"chapters":[],"topics":[],"duration_seconds":793,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hr-leaders-1048082/episodes/how-abm-is-using-ai-coaching-to-support-100-000-frontline-workers/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hr-leaders-1048082/how-abm-is-using-ai-coaching-to-support-100-000-frontline-workers.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}