{"podcast":{"title":"How to Lead with Kate Waterfall Hill","slug":"how-to-lead-with-kate-waterfall-hill-7104275","podcast_index_feed_id":7104275,"rss_url":"https://feeds.captivate.fm/how-to-lead/","website_url":"https://www.waterfallhill.co.uk/podcast","image_url":"https://artwork.captivate.fm/42dfd34a-70ee-4ac7-88ec-1befcf43c726/y-QRGsQqWzDXLMokm-bowHfZ.jpg","author":"Kate Waterfall Hill","episode_count":79,"summary":"How to Lead is the go-to podcast for CEOs, founders, business owners, and leaders who want to strike the perfect balance between authority and empathy. I’m Kate Waterfall Hill - leadership coach, author, and creator of Linda, the bad manager, my alter ego who shows us how not to lead. With over 30 years’ experience working with and coaching CEOs and founders (and being one myself), I’ve helped hundreds of leaders elevate their skills and confidence. In each episode, I’ll share simple, actionable tips and habits to take the stress out of people management. Every episode starts with Linda’s “what not to do” moment, followed by practical insights on how to handle leadership challenges with finesse. You’ll find How to Lead on all major podcast platforms, plus video episodes on YouTube. My best-selling book, How to Lead, is also a great companion to the show. Subscribe or follow so you don’t miss an episode, and if you enjoy it, please rate, review, and share with fellow leaders. For coaching programmes or my self-paced Digital Academy, visit www.waterfallhill.co.uk. Got a topic suggestion? Email me at hello@waterfallhill.co.uk. Follow me on all major social platforms - just search Kat…","last_synced_at":"2026-09-10T10:24:43.424900+00:00","page_url":"https://stenobird.com/podcast/how-to-lead-with-kate-waterfall-hill-7104275"},"episode":{"title":"Managing Conflict","slug":"managing-conflict","published_at":"2026-08-27T01:00:00+00:00","page_url":"https://stenobird.com/podcast/how-to-lead-with-kate-waterfall-hill-7104275/managing-conflict","show_page_url":"https://stenobird.com/podcast/how-to-lead-with-kate-waterfall-hill-7104275","url":"https://www.waterfallhill.co.uk/podcast","audio_url":"https://episodes.captivate.fm/episode/c5e6d731-c41f-43ff-83e0-ddb4128aad14.mp3","summary":"Kate introduces a summer “best loved episodes” revisit of the How to Lead podcast looking at managing workplace conflict and tension. She defines what conflict actually is and explains why it can feel difficult, reframing resolution as a shared struggle toward a creative outcome that preserves everyone’s dignity. Practical tools include separating the person from the problem, shifting language, collecting perspectives, active listening techniques, structured frameworks, and some de-escalation tactics. Episode Highlights: 00:00 Summer Season Intro 01:02 Linda Avoids Conflict 02:33 What Conflict Really Is 04:51 Why Conflict Feels Hard 06:19 Reframing Resolution 07:21 Blame to Systems Thinking 08:34 Practical Conflict Tools 10:40 Models and De Escalation 13:34 Prevent Conflict Early 14:33 Key Takeaways and Wrap 16:09 Final Call to Action Useful links: The Digital Academy Online Course Free Resources and more information on Kate's coaching programmes Buy the \"How to Lead\" book Connect with Kate on LinkedIn Follow Kate on TikTok Contact Kate https://www.waterfallhill.co.uk/links","meta_description":"Kate introduces a summer “best loved episodes” revisit of the How to Lead podcast looking at managing workplace conflict and tension. She defines what con…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1064,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/how-to-lead-with-kate-waterfall-hill-7104275/episodes/managing-conflict/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/how-to-lead-with-kate-waterfall-hill-7104275/managing-conflict.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}