{"podcast":{"title":"How Leaders Lead with David Novak","slug":"how-leaders-lead-with-david-novak-223023","podcast_index_feed_id":223023,"rss_url":"https://feeds.megaphone.fm/howleaderslead","website_url":"https://howleaderslead.com","image_url":"https://megaphone.imgix.net/podcasts/6bab2ff0-cd00-11ea-a4ca-5bda13c2144a/image/cfc8cf64993bd71123c84936a9ec095a.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"David Novak Leadership","episode_count":467,"summary":"How Leaders Lead gives you a front-row seat to exclusive conversations with the world’s most iconic leaders across business, sports, and entertainment. Hosted by David Novak, Co-founder and former CEO of Yum! Brands, this podcast pulls back the curtain on how top CEOs, founders, and game-changers make things happen. When you tune in, you’ll learn from legends like Tom Brady, Condoleezza Rice, Jamie Dimon, Coach Prime (Deion Sanders), Indra Nooyi, Stanley Druckenmiller, and more. Other guests include: CEO of Starbucks CEO of Target Co-founder of Home Depot and many others... David’s unique perspective and thought-provoking questions distill the wisdom of these leaders into actionable insights you can use to elevate your own leadership game. Whether you’re just starting your leadership journey or already leading teams, this show helps you build the confidence you need to lead well.","last_synced_at":"2026-07-23T14:21:35.222098+00:00","page_url":"https://stenobird.com/podcast/how-leaders-lead-with-david-novak-223023"},"episode":{"title":"#293: David Lafitte – CEO, Tecovas – Serve others with radical hospitality","slug":"293-david-lafitte-ceo-tecovas-serve-others-with-radical-hospitality","published_at":"2026-05-28T05:00:00+00:00","page_url":"https://stenobird.com/podcast/how-leaders-lead-with-david-novak-223023/293-david-lafitte-ceo-tecovas-serve-others-with-radical-hospitality","show_page_url":"https://stenobird.com/podcast/how-leaders-lead-with-david-novak-223023","url":"http://howleaderslead.com/podcast/","audio_url":"https://chtbl.com/track/DCB44F/traffic.megaphone.fm/DVL2076894049.mp3","summary":"If you lead a business, you know providing great service is vital. But what does that actually mean? For David Lafitte, CEO of the popular Western retailer Tecovas, it means radical hospitality. Stuff like offering shoppers free drinks, personalization, and a space to linger. Treating everyone who walks through the doors like a high-value customer. Encouraging staff to create relationships, not just transactions. And as you’ll see in this conversation, that kind of people-first mentality doesn’t apply only to customer service. It can also change the way you build your whole business, and it might just be the competitive advantage you’ve been looking for. You’ll also learn: The hard truth about scaling your culture Why a loyalty program might actually backfire A practical way to stay connected to daily operations A great tip that can help your brand stay authentic Take your learning further. Get proven leadership advice from these (free!) resources: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The How Leaders Lead App⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: A vast library of 90-second leadership lessons to stay sharp on the go ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Daily Insight Emails⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.","meta_description":"If you lead a business, you know providing great service is vital. But what does that actually mean? For David Lafitte, CEO of the popular Western retaile…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4151,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/how-leaders-lead-with-david-novak-223023/episodes/293-david-lafitte-ceo-tecovas-serve-others-with-radical-hospitality/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/how-leaders-lead-with-david-novak-223023/293-david-lafitte-ceo-tecovas-serve-others-with-radical-hospitality.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}