{"podcast":{"title":"How Leaders Lead with David Novak","slug":"how-leaders-lead-with-david-novak-223023","podcast_index_feed_id":223023,"rss_url":"https://feeds.megaphone.fm/howleaderslead","website_url":"https://howleaderslead.com","image_url":"https://megaphone.imgix.net/podcasts/6bab2ff0-cd00-11ea-a4ca-5bda13c2144a/image/cfc8cf64993bd71123c84936a9ec095a.png?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"David Novak Leadership","episode_count":467,"summary":"How Leaders Lead gives you a front-row seat to exclusive conversations with the world’s most iconic leaders across business, sports, and entertainment. Hosted by David Novak, Co-founder and former CEO of Yum! Brands, this podcast pulls back the curtain on how top CEOs, founders, and game-changers make things happen. When you tune in, you’ll learn from legends like Tom Brady, Condoleezza Rice, Jamie Dimon, Coach Prime (Deion Sanders), Indra Nooyi, Stanley Druckenmiller, and more. Other guests include: CEO of Starbucks CEO of Target Co-founder of Home Depot and many others... David’s unique perspective and thought-provoking questions distill the wisdom of these leaders into actionable insights you can use to elevate your own leadership game. Whether you’re just starting your leadership journey or already leading teams, this show helps you build the confidence you need to lead well.","last_synced_at":"2026-07-23T14:21:35.222098+00:00","page_url":"https://stenobird.com/podcast/how-leaders-lead-with-david-novak-223023"},"episode":{"title":"#289: Kurt Kane, CEO, TruGreen – Fall in love with customer retention","slug":"289-kurt-kane-ceo-trugreen-fall-in-love-with-customer-retention","published_at":"2026-04-30T05:00:00+00:00","page_url":"https://stenobird.com/podcast/how-leaders-lead-with-david-novak-223023/289-kurt-kane-ceo-trugreen-fall-in-love-with-customer-retention","show_page_url":"https://stenobird.com/podcast/how-leaders-lead-with-david-novak-223023","url":"http://howleaderslead.com/podcast/","audio_url":"https://chtbl.com/track/DCB44F/traffic.megaphone.fm/DVL8220292237.mp3","summary":"You’re hustling to land new customers … but what if the ones you already have are quietly slipping away? Kurt Kane saw this problem on day one as CEO of TruGreen. And after years of driving transactional growth as CMO of Wendy’s, he saw the opportunity to grow TruGreen by leaning into long-term customer satisfaction and retention. Now, he’s revitalizing the brand and getting his team engaged in the mission, too. This episode will help you see your customers (and their feedback) in a whole new light – and reveal just how important it is to fall in love with customer retention if you want to grow your business. You’ll also learn: Stealable marketing strategies from P&G, Wendy’s, Coors, and more A practical way to get your entire team focused on the right work One question to ask if you want to boost employee engagement How to keep your culture informal without sacrificing results Take your learning further. Get proven leadership advice from these (free!) resources: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠The How Leaders Lead App⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: A vast library of 90-second leadership lessons to stay sharp on the go ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Daily Insight Emails⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.","meta_description":"You’re hustling to land new customers … but what if the ones you already have are quietly slipping away? Kurt Kane saw this problem on day one as CEO of T…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3898,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/how-leaders-lead-with-david-novak-223023/episodes/289-kurt-kane-ceo-trugreen-fall-in-love-with-customer-retention/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/how-leaders-lead-with-david-novak-223023/289-kurt-kane-ceo-trugreen-fall-in-love-with-customer-retention.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}