{"podcast":{"title":"Hospitality Meets... with Phil Street","slug":"hospitality-meets-with-phil-street-122320","podcast_index_feed_id":122320,"rss_url":"https://feeds.captivate.fm/hospitalitymeets/","website_url":"https://www.hospitalitymeets.co.uk/","image_url":"https://artwork.captivate.fm/24567222-3ee9-4d84-8550-5857874d2ff6/HOSPITALTY-MEETS-MASTER-1.jpg","author":"Phil Street","episode_count":300,"summary":"Hospitality Meets is a podcast about people. Every week, Phil Street sits down with some of the most fascinating individuals in hospitality and beyond - from chefs, hoteliers, restaurateurs, and entrepreneurs to leaders, innovators, and changemakers. But this isn't a podcast about job titles. It's about the journeys behind them. The setbacks that almost ended careers. The opportunities that changed lives. The lessons learned through success, failure, risk, resilience, and everything in between. Through honest conversations, laughter, and the occasional unexpected life lesson, Hospitality Meets explores what it really takes to build a career, lead people, create memorable experiences, and find meaning in the work we do. Whether you're taking your first steps in hospitality, leading a business, or simply love hearing remarkable stories from remarkable people, you'll find inspiration, perspective, and plenty of reasons to believe in people. Because every great story starts with a conversation. Hospitality Meets. Stories. Spirit. People. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy","last_synced_at":"2026-07-16T08:20:08.940777+00:00","page_url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320"},"episode":{"title":"#262 - Hospitality Meets Robert Richardson - The Story We Tell Ourselves","slug":"262-hospitality-meets-robert-richardson-the-story-we-tell-ourselves","published_at":"2026-07-01T19:00:00+00:00","page_url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320/262-hospitality-meets-robert-richardson-the-story-we-tell-ourselves","show_page_url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320","url":"https://www.hospitalitymeets.co.uk/","audio_url":"https://pdcn.co/e/episodes.captivate.fm/episode/167a3537-3327-40b1-9f40-c4802a294958.mp3","summary":"Six years ago, Robert Richardson joined me on Hospitality Meets for the very first time. Back then, he was a hotel General Manager with a passion for people, wondering what the next chapter might look like. Neither of us could have predicted what came next. Fast forward six years, and Robert returns to the show as CEO of the Institute of Hospitality , leading a global professional body with more than 17,000 members, overseeing record membership growth, driving the Institute's Charter ambition, and helping shape the future of our industry. It's amazing what can happen in six years. In this episode we chat about: The leap from hotel General Manager to CEO Leading an organisation through unprecedented change Why the Institute is experiencing its strongest membership growth in years Championing professional development across hospitality The Youth Council and why the next generation matters more than ever The journey towards Chartered status Learning to overcome imposter syndrome and the fear of public speaking The stories we tell ourselves... and how they can hold us back Why leadership is about stewardship, not ownership The power (and pitfalls) of social media Building organisations where people genuinely feel they belong Along the way we explore leadership, confidence, legacy, positivity, personal growth and why hospitality remains one of the greatest industries in the world for developing people. Of course, this wouldn't be Hospitality Meets without a few memorable stories... 🤣 Accidentally being announced as the new CEO while being tagged as a completely different organisation on social media. 🤣 Rehearsing every speech exactly seven times before stepping onto a stage. 🤣 Seriously considering quitting on the morning of his first major keynote... before discovering the…","meta_description":"Six years ago, Robert Richardson joined me on Hospitality Meets for the very first time. Back then, he was a hotel General Manager with a passion for peop…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3128,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hospitality-meets-with-phil-street-122320/episodes/262-hospitality-meets-robert-richardson-the-story-we-tell-ourselves/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320/262-hospitality-meets-robert-richardson-the-story-we-tell-ourselves.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}