{"podcast":{"title":"Hospitality Meets... with Phil Street","slug":"hospitality-meets-with-phil-street-122320","podcast_index_feed_id":122320,"rss_url":"https://feeds.captivate.fm/hospitalitymeets/","website_url":"https://www.hospitalitymeets.co.uk/","image_url":"https://artwork.captivate.fm/24567222-3ee9-4d84-8550-5857874d2ff6/HOSPITALTY-MEETS-MASTER-1.jpg","author":"Phil Street","episode_count":300,"summary":"Hospitality Meets is a podcast about people. Every week, Phil Street sits down with some of the most fascinating individuals in hospitality and beyond - from chefs, hoteliers, restaurateurs, and entrepreneurs to leaders, innovators, and changemakers. But this isn't a podcast about job titles. It's about the journeys behind them. The setbacks that almost ended careers. The opportunities that changed lives. The lessons learned through success, failure, risk, resilience, and everything in between. Through honest conversations, laughter, and the occasional unexpected life lesson, Hospitality Meets explores what it really takes to build a career, lead people, create memorable experiences, and find meaning in the work we do. Whether you're taking your first steps in hospitality, leading a business, or simply love hearing remarkable stories from remarkable people, you'll find inspiration, perspective, and plenty of reasons to believe in people. Because every great story starts with a conversation. Hospitality Meets. Stories. Spirit. People. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy","last_synced_at":"2026-07-16T08:20:08.940777+00:00","page_url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320"},"episode":{"title":"#259 - Hospitality Meets Caroline Ottoy - Dough Balls & Big Dreams","slug":"259-hospitality-meets-caroline-ottoy-dough-balls-big-dreams","published_at":"2026-06-10T19:00:00+00:00","page_url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320/259-hospitality-meets-caroline-ottoy-dough-balls-big-dreams","show_page_url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320","url":"https://www.hospitalitymeets.co.uk/","audio_url":"https://pdcn.co/e/episodes.captivate.fm/episode/c7cf5a72-1976-4c5a-9e29-ae372cc450d5.mp3","summary":"What do dough balls, coffee, Covid crisis meetings, global expansion, and one very determined mum have in common? This week's guest is Caroline Ottoy, Managing Director of WatchHouse . Today, WatchHouse is one of the most exciting hospitality brands on the planet, with 29 locations across the UK, USA and Dubai, and ambitious plans to reach 100 sites globally over the next few years. But Caroline's journey started in a very different place. A teenager destined for a science degree, a year spent slightly losing her way, and a mum who effectively packed her bags and sent her to hospitality university whether she liked it or not. Thankfully, she did. In this episode we chat about: How an agricultural college accidentally launched a hospitality career Spending a year working in France and becoming fluent in French The early days of ASK and opening restaurants across the UK Living above the restaurant and learning hospitality the hard way The legendary Dough Ball Incident Growing brands from start up to national success The move from restaurants into Planet Organic Leading through Covid and creating daily \"Cobra Meetings\" to keep teams aligned Learning to step up when uncertainty is everywhere Overcoming imposter syndrome and finding confidence on stage The mentors, cheerleaders and leaders who changed her life Why EOS has become one of the most powerful tools behind WatchHouse's growth The ambitious journey to 100 WatchHouse locations worldwide Some of my Favourite Quotables \"Visions are irrelevant without great people\" \"Everything is about people. Everything\" \"I was a really good waitress. I'm telling you now, I could handle a big section\" \"We didn't really know what we were doing. We were just finding out as we went along\" Along the way we explore leadership, resilience,…","meta_description":"What do dough balls, coffee, Covid crisis meetings, global expansion, and one very determined mum have in common? This week's guest is Caroline Ottoy, Man…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4263,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hospitality-meets-with-phil-street-122320/episodes/259-hospitality-meets-caroline-ottoy-dough-balls-big-dreams/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320/259-hospitality-meets-caroline-ottoy-dough-balls-big-dreams.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}