{"podcast":{"title":"Hospitality Meets... with Phil Street","slug":"hospitality-meets-with-phil-street-122320","podcast_index_feed_id":122320,"rss_url":"https://feeds.captivate.fm/hospitalitymeets/","website_url":"https://www.hospitalitymeets.co.uk/","image_url":"https://artwork.captivate.fm/24567222-3ee9-4d84-8550-5857874d2ff6/HOSPITALTY-MEETS-MASTER-1.jpg","author":"Phil Street","episode_count":300,"summary":"Hospitality Meets is a podcast about people. Every week, Phil Street sits down with some of the most fascinating individuals in hospitality and beyond - from chefs, hoteliers, restaurateurs, and entrepreneurs to leaders, innovators, and changemakers. But this isn't a podcast about job titles. It's about the journeys behind them. The setbacks that almost ended careers. The opportunities that changed lives. The lessons learned through success, failure, risk, resilience, and everything in between. Through honest conversations, laughter, and the occasional unexpected life lesson, Hospitality Meets explores what it really takes to build a career, lead people, create memorable experiences, and find meaning in the work we do. Whether you're taking your first steps in hospitality, leading a business, or simply love hearing remarkable stories from remarkable people, you'll find inspiration, perspective, and plenty of reasons to believe in people. Because every great story starts with a conversation. Hospitality Meets. Stories. Spirit. People. This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy","last_synced_at":"2026-07-16T08:20:08.940777+00:00","page_url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320"},"episode":{"title":"#248 - Hospitality Meets Gemma Glasson - Structure, Sunshine & a Flaming Bull","slug":"248-hospitality-meets-gemma-glasson-structure-sunshine-a-flaming-bull","published_at":"2026-03-25T19:00:00+00:00","page_url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320/248-hospitality-meets-gemma-glasson-structure-sunshine-a-flaming-bull","show_page_url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320","url":"https://www.hospitalitymeets.co.uk/","audio_url":"https://pdcn.co/e/episodes.captivate.fm/episode/8b5b3e3c-7b79-460b-b21e-8a35827c8094.mp3","summary":"This week I sat down with the brilliant Gemma Glasson, Managing Director of Wahaca and one of those leaders whose journey reminds you that careers rarely move in straight lines… and thank God for that. From starting out in the world of KPMG and Ernst & Young , to stepping into hospitality with a desire to have more impact, more energy, and a bit more colour in her working life, Gemma’s story is packed with intelligence, curiosity, self awareness, and the kind of warmth that makes you understand very quickly why she’s ended up where she is. Along the way there are some absolute gems… including a debate on whether salt and vinegar crisps should be blue or pink , a trained accountant being completely undone by coins at a school bake sale , and a glorious story from Mexico involving mezcal, a brass band, and a firework bull ending up on Thomasina Miers’ head . Standard! But underneath the laughs is something deeper, a conversation about finding work that actually fits who you are, leading with both structure and energy, and why hospitality only really works when you remember it’s a people business first . In this episode, Gemma and I get into… • Starting out in accountancy and why big professional service firms can give you an incredible foundation • The moment she realised she was leaving part of herself, her “yellow energy”, on the table • Moving into Wahaca and being told, essentially, to come in and get stuff done • Why entrepreneurial energy and structured execution can be a brilliant combination • Growing through the business from commercial roles to food, COO and now Managing Director • What it means to help lead a much-loved British restaurant brand as it turns 18 • Why hospitality is equal parts exhausting and exhilarating • How Wahaca thinks about people, gue…","meta_description":"This week I sat down with the brilliant Gemma Glasson, Managing Director of Wahaca and one of those leaders whose journey reminds you that careers rarely…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4293,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hospitality-meets-with-phil-street-122320/episodes/248-hospitality-meets-gemma-glasson-structure-sunshine-a-flaming-bull/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hospitality-meets-with-phil-street-122320/248-hospitality-meets-gemma-glasson-structure-sunshine-a-flaming-bull.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}