{"podcast":{"title":"Hospitality Daily Podcast","slug":"hospitality-daily-podcast-5916452","podcast_index_feed_id":5916452,"rss_url":"https://rss.buzzsprout.com/2103299.rss","website_url":"https://podcast.hospitalitydaily.com/","image_url":"https://storage.buzzsprout.com/jg9z46gnfy3xxq7w332v74p2plco?.jpg","author":"Josiah Mackenzie","episode_count":1305,"summary":"Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.","last_synced_at":"2026-07-20T16:19:01.969442+00:00","page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452"},"episode":{"title":"What an Imaginary Hotel Can Teach Us About Awe and Hospitality - Milou Neelen","slug":"what-an-imaginary-hotel-can-teach-us-about-awe-and-hospitality-milou-neelen","published_at":"2026-07-10T12:00:00+00:00","page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452/what-an-imaginary-hotel-can-teach-us-about-awe-and-hospitality-milou-neelen","show_page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452","url":"https://podcast.hospitalitydaily.com/milou-neelen/","audio_url":"https://www.buzzsprout.com/2103299/episodes/19449407-what-an-imaginary-hotel-can-teach-us-about-awe-and-hospitality-milou-neelen.mp3","summary":"In this episode, Milou Neelen, the Founder of Hôtel Magique, shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear why she chases awe over polish, how imperfection makes a space feel more human, and why she believes an awe-inspired hotel moves guests from memorable to transformational. She also gets into the science of awe through the work of UC Berkeley's Dacher Keltner, author of Awe: The New Science of Everyday Wonder. Connect with Milou: LinkedInInstagra...","meta_description":"In this episode, Milou Neelen, the Founder of Hôtel Magique, shares why so many beautifully designed hotels leave guests feeling nothing. You'll hear why…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1504,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hospitality-daily-podcast-5916452/episodes/what-an-imaginary-hotel-can-teach-us-about-awe-and-hospitality-milou-neelen/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452/what-an-imaginary-hotel-can-teach-us-about-awe-and-hospitality-milou-neelen.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}