{"podcast":{"title":"Hospitality Daily Podcast","slug":"hospitality-daily-podcast-5916452","podcast_index_feed_id":5916452,"rss_url":"https://rss.buzzsprout.com/2103299.rss","website_url":"https://podcast.hospitalitydaily.com/","image_url":"https://storage.buzzsprout.com/jg9z46gnfy3xxq7w332v74p2plco?.jpg","author":"Josiah Mackenzie","episode_count":1305,"summary":"Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.","last_synced_at":"2026-07-20T16:19:01.969442+00:00","page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452"},"episode":{"title":"\"The Anticipation Layer\" and the Future of Hospitality - Arnold Amrhein","slug":"the-anticipation-layer-and-the-future-of-hospitality-arnold-amrhein","published_at":"2026-05-26T08:00:00+00:00","page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452/the-anticipation-layer-and-the-future-of-hospitality-arnold-amrhein","show_page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452","url":"https://podcast.hospitalitydaily.com/arnold-amrhein-anticipation/","audio_url":"https://www.buzzsprout.com/2103299/episodes/19230903-the-anticipation-layer-and-the-future-of-hospitality-arnold-amrhein.mp3","summary":"In this episode, Arnold Amrhein, VP of Investments at CREO Capital, shares the idea behind his widely discussed article \"The Anticipation Layer.\" He explains why data is becoming an asset, what hoteliers lose every time a booking comes through an OTA, and how AI could eliminate the long-standing trade-off between scale and soul in hospitality. A thoughtful conversation on the future of hotel operations, investment, and guest experience. Listen to our previous episode: Hospitality Works Best W...","meta_description":"In this episode, Arnold Amrhein, VP of Investments at CREO Capital, shares the idea behind his widely discussed article \"The Anticipation Layer.\" He expla…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1550,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hospitality-daily-podcast-5916452/episodes/the-anticipation-layer-and-the-future-of-hospitality-arnold-amrhein/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452/the-anticipation-layer-and-the-future-of-hospitality-arnold-amrhein.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}