{"podcast":{"title":"Hospitality Daily Podcast","slug":"hospitality-daily-podcast-5916452","podcast_index_feed_id":5916452,"rss_url":"https://rss.buzzsprout.com/2103299.rss","website_url":"https://podcast.hospitalitydaily.com/","image_url":"https://storage.buzzsprout.com/jg9z46gnfy3xxq7w332v74p2plco?.jpg","author":"Josiah Mackenzie","episode_count":1305,"summary":"Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.","last_synced_at":"2026-07-20T16:19:01.969442+00:00","page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452"},"episode":{"title":"Personalization Is an Art - Martin Soler","slug":"personalization-is-an-art-martin-soler","published_at":"2026-06-18T01:00:00+00:00","page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452/personalization-is-an-art-martin-soler","show_page_url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452","url":"https://podcast.hospitalitydaily.com/martin-soler-personalization-2026/","audio_url":"https://www.buzzsprout.com/2103299/episodes/19360618-personalization-is-an-art-martin-soler.mp3","summary":"Personalization is one of hospitality's most important goals, but is it really a technology problem? In this episode, hospitality advisor and former hotel general manager Martin Soler explains why guest preferences are far more contextual and dynamic than many systems assume. Drawing on examples from both hospitality and everyday consumer technology, Martin explores the limits of hyper-personalization and why the most memorable guest experiences often come from observation, empathy, and human...","meta_description":"Personalization is one of hospitality's most important goals, but is it really a technology problem? In this episode, hospitality advisor and former hotel…","key_points":[],"chapters":[],"topics":[],"duration_seconds":658,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hospitality-daily-podcast-5916452/episodes/personalization-is-an-art-martin-soler/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hospitality-daily-podcast-5916452/personalization-is-an-art-martin-soler.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}