{"podcast":{"title":"Home Care Strategy Lab","slug":"home-care-strategy-lab-7276600","podcast_index_feed_id":7276600,"rss_url":"https://feeds.transistor.fm/home-care-strategy-lab","website_url":"https://homecarestrategylab.com/","image_url":"https://img.transistorcdn.com/jl18IGNmSyw9hNDa2zO9r_2Gl5yOMdqAvgmY3AOQ-j8/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZWNm/ZmIxODk1YjI0Mjhk/OWE3NDJmN2I5M2Mz/YTRmNy5wbmc.jpg","author":"Miriam Allred","episode_count":84,"summary":"Is there a single right way to run a home care agency? We sure don’t think so. That’s why we’re interviewing home care leaders across the industry and asking them tough questions about the strategies, operations, and decisions behind their success. Join host Miriam Allred, veteran home care podcaster known for Home Care U and Vision: The Home Care Leaders’ Podcast, as she puts high-growth home care agencies under the microscope to see what works, what doesn’t, and why. Get ready to listen, learn, and build the winning formula for your own success. In the Home Care Strategy Lab, you are the scientist.","last_synced_at":"2026-07-29T00:17:30.959066+00:00","page_url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600"},"episode":{"title":"The Only Home Care Scorecard You Need (Krystal Wilkinson)","slug":"the-only-home-care-scorecard-you-need-krystal-wilkinson","published_at":"2026-07-28T12:00:00+00:00","page_url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600/the-only-home-care-scorecard-you-need-krystal-wilkinson","show_page_url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600","url":"https://share.transistor.fm/s/f442d92a","audio_url":"https://media.transistor.fm/f442d92a/39642080.mp3","summary":"#69 Most home care agencies are drowning in reports but still struggling to identify problems before they impact growth. Krystal Wilkinson, President of Adultcare Assistance Home Care, shares the 18 core KPIs she and her leadership team review every week across recruiting, scheduling, care management, sales, and HR & finance—and explains why leading indicators matter far more than monthly reports. You'll learn why her agency targets a 25–27 hour average client census , aims to hire caregivers in under 7 days (currently averaging 9 days ), tracks 25 meaningful referral visits per week , and uses data to predict staffing needs, revenue dips, and referral trends before they happen. Krystal also explains how her team uses AI-powered dashboards, why every department owns specific numbers, and how they've refined their scorecard over 15 years of trial and error. Krystal Wilkinson / KDW@adultcareassistance.com Adultcare Assistance Sponsors: Vitable Health - learn.vitablehealth.com/lab","meta_description":"#69 Most home care agencies are drowning in reports but still struggling to identify problems before they impact growth. Krystal Wilkinson, President of A…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4227,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/home-care-strategy-lab-7276600/episodes/the-only-home-care-scorecard-you-need-krystal-wilkinson/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600/the-only-home-care-scorecard-you-need-krystal-wilkinson.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}