{"podcast":{"title":"Home Care Strategy Lab","slug":"home-care-strategy-lab-7276600","podcast_index_feed_id":7276600,"rss_url":"https://feeds.transistor.fm/home-care-strategy-lab","website_url":"https://homecarestrategylab.com/","image_url":"https://img.transistorcdn.com/jl18IGNmSyw9hNDa2zO9r_2Gl5yOMdqAvgmY3AOQ-j8/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZWNm/ZmIxODk1YjI0Mjhk/OWE3NDJmN2I5M2Mz/YTRmNy5wbmc.jpg","author":"Miriam Allred","episode_count":81,"summary":"Is there a single right way to run a home care agency? We sure don’t think so. That’s why we’re interviewing home care leaders across the industry and asking them tough questions about the strategies, operations, and decisions behind their success. Join host Miriam Allred, veteran home care podcaster known for Home Care U and Vision: The Home Care Leaders’ Podcast, as she puts high-growth home care agencies under the microscope to see what works, what doesn’t, and why. Get ready to listen, learn, and build the winning formula for your own success. In the Home Care Strategy Lab, you are the scientist.","last_synced_at":"2026-07-08T02:18:04.665957+00:00","page_url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600"},"episode":{"title":"Nearly 100% Show Rates When AI Handles 830 Caregiver Touches a Week (Nate West)","slug":"nearly-100-show-rates-when-ai-handles-830-caregiver-touches-a-week-nate-west","published_at":"2026-06-09T12:00:00+00:00","page_url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600/nearly-100-show-rates-when-ai-handles-830-caregiver-touches-a-week-nate-west","show_page_url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600","url":"https://share.transistor.fm/s/f21d2e4b","audio_url":"https://media.transistor.fm/f21d2e4b/61cd8cea.mp3","summary":"#64 Most home care agencies are still operating the old way: phone calls, spreadsheets, reactive scheduling, and constant firefighting. Nate West, owner of Heritage Home Care in Arizona, joins me to discuss how he's transformed a well-established agency from what he jokingly calls \"the Stone Age\" into a modern, tech-enabled operation in just two years. He talks about eliminating edge cases, transitioning from reactive scheduling to proactively filling shifts days and weeks in advance, and the role AI is playing in caregiver communication, shift confirmations, and open shift management. And maybe more importantly, we discuss what happens when technology frees schedulers from constant firefighting and allows them to focus on relationships, retention, and the overall client/caregiver experience. Nate explains the results Heritage has seen after six months of using Phoebe, including: • Median open shift fill time of just 9.7 minutes • No-call/no-shows reduced from 8 to just 1 year-over-year • 830 caregiver touch points per week handled by AI • 2,800+ shifts confirmed with a 97.8% confirmation rate Nate West / nate@heritagehomecareaz.com Heritage Home Care Phoebe —AI scheduling assistant for home care, mention the ‘LAB’ for a discount","meta_description":"#64 Most home care agencies are still operating the old way: phone calls, spreadsheets, reactive scheduling, and constant firefighting. Nate West, owner o…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4876,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/home-care-strategy-lab-7276600/episodes/nearly-100-show-rates-when-ai-handles-830-caregiver-touches-a-week-nate-west/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600/nearly-100-show-rates-when-ai-handles-830-caregiver-touches-a-week-nate-west.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}