{"podcast":{"title":"Home Care Strategy Lab","slug":"home-care-strategy-lab-7276600","podcast_index_feed_id":7276600,"rss_url":"https://feeds.transistor.fm/home-care-strategy-lab","website_url":"https://homecarestrategylab.com/","image_url":"https://img.transistorcdn.com/jl18IGNmSyw9hNDa2zO9r_2Gl5yOMdqAvgmY3AOQ-j8/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZWNm/ZmIxODk1YjI0Mjhk/OWE3NDJmN2I5M2Mz/YTRmNy5wbmc.jpg","author":"Miriam Allred","episode_count":81,"summary":"Is there a single right way to run a home care agency? We sure don’t think so. That’s why we’re interviewing home care leaders across the industry and asking them tough questions about the strategies, operations, and decisions behind their success. Join host Miriam Allred, veteran home care podcaster known for Home Care U and Vision: The Home Care Leaders’ Podcast, as she puts high-growth home care agencies under the microscope to see what works, what doesn’t, and why. Get ready to listen, learn, and build the winning formula for your own success. In the Home Care Strategy Lab, you are the scientist.","last_synced_at":"2026-07-08T02:18:04.665957+00:00","page_url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600"},"episode":{"title":"How CareAdvantage Integrates Virtual Assistants into Recruiting and On-Call (Olivia Jones)","slug":"how-careadvantage-integrates-virtual-assistants-into-recruiting-and-on-call-olivia-jones","published_at":"2026-04-07T12:00:00+00:00","page_url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600/how-careadvantage-integrates-virtual-assistants-into-recruiting-and-on-call-olivia-jones","show_page_url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600","url":"https://share.transistor.fm/s/50546544","audio_url":"https://media.transistor.fm/50546544/b8c61cd3.mp3","summary":"#55 Adding virtual assistants hasn’t just been a cost-strategy, it’s become a growth strategy for CareAdvantage. EVP Olivia Jones shares how initial skepticism gave way to a fully integrated model supporting both recruiting and on-call operations. Today, a team of 6 VAs drives the top of the recruiting funnel—each completing ~220 calls per week and collectively bringing in 40+ new caregivers weekly, while also placing dozens into their new caregiver training program. Olivia explains down how they hire, onboard, and train VAs like any other team member, and why that’s critical to success. She also unpacks how they’re unraveling a 30+ person, reactive on-call model with a proactive, live-answer approach that improves both cost and quality. The integration of VAs is creating a new hybrid operating model that’s helping CareAdvantage cut costs, improve quality, and increase accessibility. Olivia Jones CareAdvantage Helper Heroes - Home Care VAs / mention the Lab Sponsor: Phoebe —mention LAB for 10% off","meta_description":"#55 Adding virtual assistants hasn’t just been a cost-strategy, it’s become a growth strategy for CareAdvantage. EVP Olivia Jones shares how initial skept…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3526,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/home-care-strategy-lab-7276600/episodes/how-careadvantage-integrates-virtual-assistants-into-recruiting-and-on-call-olivia-jones/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/home-care-strategy-lab-7276600/how-careadvantage-integrates-virtual-assistants-into-recruiting-and-on-call-olivia-jones.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}