{"podcast":{"title":"Healthcare IT Today Interviews","slug":"healthcare-it-today-interviews-307487","podcast_index_feed_id":307487,"rss_url":"https://anchor.fm/s/2c6f3bc4/podcast/rss","website_url":"https://www.healthcareittoday.com","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo/7354873/7354873-1595258415054-aee5731aecf12.jpg","author":"John Lynn","episode_count":906,"summary":"Listen to the latest happenings in Healthcare IT in this series of interviews with leading experts in healthcare technology. Whether you're trying to understand EMR and EHR, healthcare communications, security and privacy, analytics, telehealth and telemedicine, and much more, these interviews will dive into what's really happening on the front lines of healthcare. Learn more at: https://www.healthcareittoday.com","last_synced_at":"2026-09-26T04:21:34.936756+00:00","page_url":"https://stenobird.com/podcast/healthcare-it-today-interviews-307487"},"episode":{"title":"The Power of Voice AI Agents in Automating RCM","slug":"the-power-of-voice-ai-agents-in-automating-rcm","published_at":"2026-08-04T05:14:23+00:00","page_url":"https://stenobird.com/podcast/healthcare-it-today-interviews-307487/the-power-of-voice-ai-agents-in-automating-rcm","show_page_url":"https://stenobird.com/podcast/healthcare-it-today-interviews-307487","url":"https://podcasters.spotify.com/pod/show/heathcareittodayinterview/episodes/The-Power-of-Voice-AI-Agents-in-Automating-RCM-e3mum85","audio_url":"https://anchor.fm/s/2c6f3bc4/podcast/play/123737797/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-7-4%2F429176853-44100-2-ecfba067965c.mp3","summary":"In the not-too-far future, as envisioned by Sam Schwager, Co-Founder and CEO at SuperDial, most revenue cycle management (RCM) will be handled by an AI agent at the provider that communicates with an AI agent at the payer. SuperDial is on that path, handling large numbers of billing calls with its voice agent. SuperDial entered the AI space in an unusual way. They were an RCM company themselves, focusing on behavioral health, and realized they could not grow unless they could automate the calls during which human agents would spend hours on hold and conduct "the same conversation 40 different times a day." After successfully building the voice agent for their own needs, they started marketing their AI voice agent to other RCM vendors about two-and-a-half to three years ago. Their AI agents have now conducted more than seven million calls for their clients. Learn more about SuperDial: https://www.superdial.com/ Healthcare IT Community: https://www.healthcareittoday.com/","meta_description":"In the not-too-far future, as envisioned by Sam Schwager, Co-Founder and CEO at SuperDial, most revenue cycle management (RCM) will be handled by an AI ag…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1348,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/healthcare-it-today-interviews-307487/episodes/the-power-of-voice-ai-agents-in-automating-rcm/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/healthcare-it-today-interviews-307487/the-power-of-voice-ai-agents-in-automating-rcm.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}