{"podcast":{"title":"Healthcare IT Today Interviews","slug":"healthcare-it-today-interviews-307487","podcast_index_feed_id":307487,"rss_url":"https://anchor.fm/s/2c6f3bc4/podcast/rss","website_url":"https://www.healthcareittoday.com","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/production/podcast_uploaded_nologo/7354873/7354873-1595258415054-aee5731aecf12.jpg","author":"John Lynn","episode_count":874,"summary":"Listen to the latest happenings in Healthcare IT in this series of interviews with leading experts in healthcare technology. Whether you're trying to understand EMR and EHR, healthcare communications, security and privacy, analytics, telehealth and telemedicine, and much more, these interviews will dive into what's really happening on the front lines of healthcare. Learn more at: https://www.healthcareittoday.com","last_synced_at":"2026-07-10T00:18:58.883945+00:00","page_url":"https://stenobird.com/podcast/healthcare-it-today-interviews-307487"},"episode":{"title":"Stop Forcing Patients Into Decision Trees: The MyCare Medical Approach with healow Genie","slug":"stop-forcing-patients-into-decision-trees-the-mycare-medical-approach-with-healow-genie","published_at":"2026-07-01T13:00:00+00:00","page_url":"https://stenobird.com/podcast/healthcare-it-today-interviews-307487/stop-forcing-patients-into-decision-trees-the-mycare-medical-approach-with-healow-genie","show_page_url":"https://stenobird.com/podcast/healthcare-it-today-interviews-307487","url":"https://podcasters.spotify.com/pod/show/heathcareittodayinterview/episodes/Stop-Forcing-Patients-Into-Decision-Trees-The-MyCare-Medical-Approach-with-healow-Genie-e3kj6gj","audio_url":"https://anchor.fm/s/2c6f3bc4/podcast/play/121264083/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-5-10%2F425854789-44100-2-f9314aef53214.mp3","summary":"Rigid phone trees frustrate your patients. They also waste your staff’s time. MyCare Medical decided to fix their digital front door. They implemented healow Genie AI to handle calls. Gary Moorefield, VP of Technology at MyCare Medical, explains how they did it. He breaks down why handling messy, non-linear patient conversations is critical. He also shares how automation gives valuable time back to front desk teams without cutting jobs. Are your patients still stuck on hold listening to bad elevator music? Or are you still forcing them into “press 1” or “say yes” decision trees? If you are, this video is for you! 🔔 Subscribe for more great interviews with Health IT leaders. Learn more about MyCare Medical at https://mycare.us/ Find more great health IT content at https://www.healthcareittoday.com/","meta_description":"Rigid phone trees frustrate your patients. They also waste your staff’s time. MyCare Medical decided to fix their digital front door. They implemented hea…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1748,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/healthcare-it-today-interviews-307487/episodes/stop-forcing-patients-into-decision-trees-the-mycare-medical-approach-with-healow-genie/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/healthcare-it-today-interviews-307487/stop-forcing-patients-into-decision-trees-the-mycare-medical-approach-with-healow-genie.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}