{"podcast":{"title":"HBR On Leadership","slug":"hbr-on-leadership-6411274","podcast_index_feed_id":6411274,"rss_url":"https://feeds.feedburner.com/harvardbusiness/on-leadership","website_url":"https://hbr.org/podcasts/on-leadership","image_url":"https://hbr.org/resources/images/podcasts/1400-on-leadership-lg.jpg","author":"Harvard Business Review","episode_count":164,"summary":"Leadership isn’t just a personality trait, it’s a set of skills that you can build. Whether you’re managing up or motivating a team, HBR On Leadership is your destination for insights and inspiration from the world’s top leadership practitioners and experts. Every Wednesday, the editors at the Harvard Business Review hand-picked case studies and conversations with global business leaders, management experts, academics, from across HBR to help you unlock the best in those around you.","last_synced_at":"2026-06-04T10:19:54.908668+00:00","page_url":"https://stenobird.com/podcast/hbr-on-leadership-6411274"},"episode":{"title":"How Shake Shack Balanced Digitalization with Its Hospitality Ethos","slug":"how-shake-shack-balanced-digitalization-with-its-hospitality-ethos","published_at":"2026-05-27T19:15:04+00:00","page_url":"https://stenobird.com/podcast/hbr-on-leadership-6411274/how-shake-shack-balanced-digitalization-with-its-hospitality-ethos","show_page_url":"https://stenobird.com/podcast/hbr-on-leadership-6411274","url":"https://hbr.org/podcast/2026/05/how-shake-shack-balanced-digitalization-with-its-hospitality-ethos","audio_url":"https://audio.hbr.org/on-leadership/20260527121203-HowShakeShackBalancedDigitalizationwithItsHospitalityEthos.mp3","summary":"Shake Shack started in 2001 as a hot dog cart in New York City’s Madison Square Park. It’s now a global fast-casual restaurant chain renowned for both quality and hospitality. In 2024, following a rapid rollout of digital tools like kiosks and mobile ordering, Chief Growth Officer Steph So found herself asking, had Shake Shack built a model that could truly scale, or one that still needed work? Harvard Business School professor Chris Stanton joins So and host Brian Kenny to discuss the case “Shake Shack’s Playbook for the Digital Era.” Together, they explore what it means to scale hospitality in a tech-driven industry and how Shake Shack is balancing brand values, digital adoption, and the evolving role of its frontline team.","meta_description":"Shake Shack started in 2001 as a hot dog cart in New York City’s Madison Square Park. It’s now a global fast-casual restaurant chain renowned for both qua…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1765,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hbr-on-leadership-6411274/episodes/how-shake-shack-balanced-digitalization-with-its-hospitality-ethos/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hbr-on-leadership-6411274/how-shake-shack-balanced-digitalization-with-its-hospitality-ethos.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}