{"podcast":{"title":"HBR IdeaCast","slug":"hbr-ideacast-650643","podcast_index_feed_id":650643,"rss_url":"http://feeds.harvardbusiness.org/harvardbusiness/ideacast","website_url":"https://hbr.org/podcasts/ideacast","image_url":"https://hbr.org/resources/images/podcasts/1400-hbr-ideacast-lg-3.jpg","author":"Harvard Business Review (ideacast@hbr.org)","episode_count":650,"summary":"A weekly podcast featuring the leading thinkers in business and management.","last_synced_at":"2026-09-09T02:17:02.284401+00:00","page_url":"https://stenobird.com/podcast/hbr-ideacast-650643"},"episode":{"title":"Why Great Turnarounds Start with Culture, Not Strategy","slug":"why-great-turnarounds-start-with-culture-not-strategy","published_at":"2026-08-04T11:04:37+00:00","page_url":"https://stenobird.com/podcast/hbr-ideacast-650643/why-great-turnarounds-start-with-culture-not-strategy","show_page_url":"https://stenobird.com/podcast/hbr-ideacast-650643","url":"https://hbr.org/podcast/2026/08/why-great-turnarounds-start-with-culture-not-strategy","audio_url":"https://audio.hbr.org/ideacast/20260731105023-WhyGreatTurnaroundsStartwithCultureNotStrategy.mp3","summary":"In an era of constant disruption, successful turnarounds require more than a new strategy—they demand a new culture. Dan Schulman, former CEO of PayPal, came out of retirement to tackle the challenge of taking over the helm of Verizon as it entered the AI age. He explains how they needed to put customers—not engineering—at the center of the business, how he reshaped company culture, and what it really took to prepare employees for an AI-native future. He explains why leaders need to embrace change, invest in reskilling, and balance optimism about AI with honesty about the disruption it will bring.","meta_description":"In an era of constant disruption, successful turnarounds require more than a new strategy—they demand a new culture. Dan Schulman, former CEO of PayPal, c…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1976,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/hbr-ideacast-650643/episodes/why-great-turnarounds-start-with-culture-not-strategy/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/hbr-ideacast-650643/why-great-turnarounds-start-with-culture-not-strategy.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}