{"podcast":{"title":"Harvard Business Review","slug":"harvard-business-review-7777387","podcast_index_feed_id":7777387,"rss_url":"https://feeds.megaphone.fm/VG7900701114","website_url":null,"image_url":"https://megaphone.imgix.net/podcasts/980142f0-0d9c-11f1-9b6f-b39130a8b54a/image/fd144eac00da8bd04368206590cf5ad8.jpg?ixlib=rails-4.3.1&max-w=3000&max-h=3000&fit=crop&auto=format,compress","author":"HBR","episode_count":511,"summary":"At Harvard Business Review, we believe in management. If the world’s organizations and institutions were run more effectively, if our leaders made better decisions, if people worked more productively, we believe that all of us — employees, bosses, customers, our families, and the people our businesses affect — would be better off. We try to arm our readers with ideas that help them become smarter, more creative, and more courageous in their work. We encourage comments, critiques, and questions. We expect our community to be a safe space for respectful, constructive, and thought-provoking discussion. We reserve the right to remove or turn off comments at our discretion. We do not tolerate bullying, name-calling, or abusive language related to identity, including race, gender, ethnicity, religion, sexuality, age, or region; spam; copyright violation; extreme profanity; or p*rnography.","last_synced_at":"2026-07-25T12:22:10.972032+00:00","page_url":"https://stenobird.com/podcast/harvard-business-review-7777387"},"episode":{"title":"#HBRLive: Using Empathy to Develop Products People Adore","slug":"hbrlive-using-empathy-to-create-products-people-love","published_at":"2026-07-17T10:30:00+00:00","page_url":"https://stenobird.com/podcast/harvard-business-review-7777387/hbrlive-using-empathy-to-create-products-people-love","show_page_url":"https://stenobird.com/podcast/harvard-business-review-7777387","url":"https://traffic.megaphone.fm/VG4274752227.mp3?updated=1777919954","audio_url":"https://traffic.megaphone.fm/VG4274752227.mp3?updated=1777919954","summary":"#HBRLive: Using Empathy to Create Products People Love 18 Nov 2014 --- HBR senior editor Jeff Kehoe talks with Jon Kolko, founder and Director of the Austin Center for Design, and VP of Consumer Design at Blackboard, Inc. They’ll discuss the need to redefine design thinking, as well as concrete methods for creating emotional appeal in new products, and the companies that are doing this well. Tune in on Tuesday 11/18 at 12PM EST, and make sure to leave any questions in the comments. You can also check out Kolko's book here: https://hbr.org/product/well-designed-how-to-use-empathy-to-create-products-people-love/13915E-KND-ENG ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Learn more about your ad choices. Visit megaphone.fm/adchoices","meta_description":"#HBRLive: Using Empathy to Create Products People Love 18 Nov 2014 --- HBR senior editor Jeff Kehoe talks with Jon Kolko, founder and Director of the Aust…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3710,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/harvard-business-review-7777387/episodes/hbrlive-using-empathy-to-create-products-people-love/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/harvard-business-review-7777387/hbrlive-using-empathy-to-create-products-people-love.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}