{"podcast":{"title":"Grow My Cleaning Company's Podcast","slug":"grow-my-cleaning-company-s-podcast-406240","podcast_index_feed_id":406240,"rss_url":"https://growmycleaningcompany.libsyn.com/rss","website_url":"http://growmycleaningcompany.com","image_url":"https://static.libsyn.com/p/assets/c/5/a/7/c5a731f42f1b8bac/MikeC-CLEANINGCompany.png","author":"Mike Campion","episode_count":99,"summary":"Wanna grow your cleaning company? Listen in and discover the secrets to growing your cleaning company as host Mike Campion coaches owners of cleaning companies about employees, hiring, firing, marketing, sales, systems and all things business (and a guest expert now and again). Episodes are only 20 minutes long and release every Monday and Thursday!","last_synced_at":"2026-07-18T20:21:00.574671+00:00","page_url":"https://stenobird.com/podcast/grow-my-cleaning-company-s-podcast-406240"},"episode":{"title":"Stop Training Cleaners Who Don't Care: How to Fix Slow, Complacent Employees with Core Values: Episode 1331","slug":"stop-training-cleaners-who-don-t-care-how-to-fix-slow-complacent-employees-with-core-values-episode-1331","published_at":"2026-04-29T11:50:00+00:00","page_url":"https://stenobird.com/podcast/grow-my-cleaning-company-s-podcast-406240/stop-training-cleaners-who-don-t-care-how-to-fix-slow-complacent-employees-with-core-values-episode-1331","show_page_url":"https://stenobird.com/podcast/grow-my-cleaning-company-s-podcast-406240","url":"https://growmycleaningcompany.libsyn.com/stop-training-cleaners-who-dont-care-how-to-fix-slow-complacent-employees-with-core-values","audio_url":"https://traffic.libsyn.com/secure/growmycleaningcompany/Mike__Noelle_Call_AUDIO_-_LF.mp3?dest-id=328526","summary":"Training Won't Fix Cleaners Who Don't Care What do you do when your cleaners start getting too comfortable, moving too slowly, missing details, or acting like the job doesn't really matter anymore? Most cleaning company owners immediately think they need better SOPs, more training videos, or a thicker employee handbook. In this episode, Mike Campion talks with Noelle Nickerson about why that usually doesn't fix the real issue. The problem often isn't information. It's alignment, core values, and whether the cleaner actually wants to show up the right way. More Training Isn't Always the Answer When cleaners get sloppy, slow, or complacent, the first instinct is usually to train harder. Make another checklist. Record another video. Explain the job one more time. Mike pushes back on that idea. If someone doesn't care, more information won't suddenly make them care. Training can help the right person get better, but it won't turn the wrong person into the right fit. Before adding more systems, owners need to ask whether the cleaner is actually aligned with the company's values. Core Values Create Internal Pressure Mike explains the difference between external pressure and internal pressure. External pressure is when the owner tries to force a cleaner to behave a certain way. That usually leads to defensiveness, excuses, and resentment. Internal pressure is different. When the cleaner already shares the company's values, the conversation becomes less about \"you did something wrong\" and more about \"is this how you really want to show up?\" That kind of conversation gives the employee a chance to self-correct instead of just pushing back. Stop Judging and Start Getting Curious A huge part of the conversation is how to actually talk to a cleaner who is underperforming. Mike rec…","meta_description":"Training Won't Fix Cleaners Who Don't Care What do you do when your cleaners start getting too comfortable, moving too slowly, missing details, or acting…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1314,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/grow-my-cleaning-company-s-podcast-406240/episodes/stop-training-cleaners-who-don-t-care-how-to-fix-slow-complacent-employees-with-core-values-episode-1331/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/grow-my-cleaning-company-s-podcast-406240/stop-training-cleaners-who-don-t-care-how-to-fix-slow-complacent-employees-with-core-values-episode-1331.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}