{"podcast":{"title":"Ground Floor Government","slug":"ground-floor-government-7436219","podcast_index_feed_id":7436219,"rss_url":"https://feeds.captivate.fm/phonelive/","website_url":"https://phonelive.captivate.fm","image_url":"https://artwork.captivate.fm/abcc3168-2607-4e42-b503-249fe0f5a08e/lYp3grs3bQMt5MSDA5X8ULKG.jpg","author":"PhoneLive.io","episode_count":96,"summary":"Ground Floor Government is the podcast for the people who make local government work—behind the scenes. Hosted by David Plappert, founder of PhoneLive.io, this show gives city and county clerks, IT leads, communication pros, and public servants their time at the mic. ㅤ Each week, we dig into what really keeps cities and counties running—last-minute meeting prep, tech shifts, team leadership, and the quiet but essential work of transparency and public service. If you’ve ever hit publish on a public notice, stayed late to prep a meeting, or solved a problem no one even saw coming, this show is for you.","last_synced_at":"2026-07-23T08:19:55.001303+00:00","page_url":"https://stenobird.com/podcast/ground-floor-government-7436219"},"episode":{"title":"The People Behind Local Government (with Kendal Francis) | Ep. 58","slug":"the-people-behind-local-government-with-kendal-francis-ep-58","published_at":"2026-04-28T00:50:00+00:00","page_url":"https://stenobird.com/podcast/ground-floor-government-7436219/the-people-behind-local-government-with-kendal-francis-ep-58","show_page_url":"https://stenobird.com/podcast/ground-floor-government-7436219","url":"https://phonelive.captivate.fm","audio_url":"https://episodes.captivate.fm/episode/32706b49-7d52-4507-98f0-9c7caf79c1cf.mp3","summary":"Summary In this episode of Ground Floor Government, host Hugh Plappert interviews Kendal Francis, the City Manager of Muskogee. They discuss the dynamics of local government, the journey into city management, the challenges faced, and the importance of communication and leadership. Kendal shares insights on supporting staff, celebrating successes, and the impact of budget decisions on the community. He emphasizes the need for accessibility and transparency in local government and encourages aspiring public servants to find their passion and get involved. Takeaways Working in local government is fundamentally about people. Kendal transitioned from a water treatment operator to city management. The role of a city manager is akin to being a CEO. Effective communication is crucial in local government. Leaders should support their staff through challenges. Celebrating team successes is essential for morale. Finding your 'why' is important in public service. Budget decisions directly impact community lives. Accessibility and transparency are vital in government operations. Local government offers significant opportunities for impact.","meta_description":"Summary In this episode of Ground Floor Government, host Hugh Plappert interviews Kendal Francis, the City Manager of Muskogee. They discuss the dynamics…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1260,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/ground-floor-government-7436219/episodes/the-people-behind-local-government-with-kendal-francis-ep-58/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/ground-floor-government-7436219/the-people-behind-local-government-with-kendal-francis-ep-58.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}