{"podcast":{"title":"Ground Floor Government","slug":"ground-floor-government-7436219","podcast_index_feed_id":7436219,"rss_url":"https://feeds.captivate.fm/phonelive/","website_url":"https://phonelive.captivate.fm","image_url":"https://artwork.captivate.fm/abcc3168-2607-4e42-b503-249fe0f5a08e/lYp3grs3bQMt5MSDA5X8ULKG.jpg","author":"PhoneLive.io","episode_count":120,"summary":"Ground Floor Government is the podcast for the people who make local government work—behind the scenes. Hosted by David Plappert, founder of PhoneLive.io, this show gives city and county clerks, IT leads, communication pros, and public servants their time at the mic. ㅤ Each week, we dig into what really keeps cities and counties running—last-minute meeting prep, tech shifts, team leadership, and the quiet but essential work of transparency and public service. If you’ve ever hit publish on a public notice, stayed late to prep a meeting, or solved a problem no one even saw coming, this show is for you.","last_synced_at":"2026-09-22T06:24:20.779018+00:00","page_url":"https://stenobird.com/podcast/ground-floor-government-7436219"},"episode":{"title":"Hidden Career Paths That Keep a City Running (with Jennifer Kleen) | Ep. 109","slug":"hidden-career-paths-that-keep-a-city-running-with-jennifer-kleen-ep-109","published_at":"2026-08-26T21:00:00+00:00","page_url":"https://stenobird.com/podcast/ground-floor-government-7436219/hidden-career-paths-that-keep-a-city-running-with-jennifer-kleen-ep-109","show_page_url":"https://stenobird.com/podcast/ground-floor-government-7436219","url":"https://phonelive.captivate.fm","audio_url":"https://episodes.captivate.fm/episode/868621d6-3f69-4a59-9301-3f9c73dc8af0.mp3","summary":"Summary In this conversation, Hugh Plappert interviews Jennifer Kleen, the public information officer of Minot, North Dakota. They discuss the journey into local government, the role of a public information officer, challenges in community engagement, navigating regulations, building relationships with the community, and exploring career opportunities in local government. Jennifer emphasizes the importance of city branding and creating an emotional connection with the community. Ready to explore your own local government career options? Download this free guide on how to transition into a successful career in local government: https://icma.org/documents/breaking-local-government-guidebook-career-transitions Takeaways Making sure folks have the right information is crucial. A background in journalism can lead to a career in local government. The role of a public information officer involves storytelling. Community engagement can sometimes be challenging. Navigating regulations is a key part of the job. Building relationships with the community is essential. Metrics in local government focus on relationships, not just numbers. There are diverse career opportunities in local government. Traffic engineering is a fascinating field within local government. City branding is about creating an emotional response. Sponsored by Switchboard.Live","meta_description":"Summary In this conversation, Hugh Plappert interviews Jennifer Kleen, the public information officer of Minot, North Dakota. They discuss the journey int…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1024,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/ground-floor-government-7436219/episodes/hidden-career-paths-that-keep-a-city-running-with-jennifer-kleen-ep-109/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/ground-floor-government-7436219/hidden-career-paths-that-keep-a-city-running-with-jennifer-kleen-ep-109.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}