{"podcast":{"title":"Grit","slug":"grit-606871","podcast_index_feed_id":606871,"rss_url":"https://feeds.transistor.fm/go-to-market-grit","website_url":"https://www.kleinerperkins.com/podcasts/","image_url":"https://img.transistorcdn.com/oOMBjHLFalsCSPR0RxZpuZxAgg0YAn0NrJ0XZxtHmc0/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/Lzk3NzAvMTY2Nzg2/MjQyOC1hcnR3b3Jr/LmpwZw.jpg","author":"Kleiner Perkins","episode_count":288,"summary":"Grit explores what it takes to create, build, and scale world-class organizations. It features weekly episodes highlighting the leaders who are pushing their companies to make a difference. This series is hosted by Joubin Mirzadegan, go to market operating partner at Kleiner Perkins, a venture capital firm investing in history-making founders.","last_synced_at":"2026-06-15T20:18:30.851903+00:00","page_url":"https://stenobird.com/podcast/grit-606871"},"episode":{"title":"The Truth Behind Automation Claims in Customer Support | Cresta CEO Ping Wu","slug":"the-truth-behind-automation-claims-in-customer-support-cresta-ceo-ping-wu","published_at":"2026-02-09T10:06:03+00:00","page_url":"https://stenobird.com/podcast/grit-606871/the-truth-behind-automation-claims-in-customer-support-cresta-ceo-ping-wu","show_page_url":"https://stenobird.com/podcast/grit-606871","url":"https://share.transistor.fm/s/fa8851d6","audio_url":"https://media.transistor.fm/fa8851d6/7043f7b6.mp3","summary":"Can you scale customer support without burning out agents or frustrating customers? Ping Wu shares how Cresta combines AI and human intelligence into a single system that scales sustainably for companies like United Airlines and Porsche. In this episode, Ping also breaks down the three constraints that shape automation in the real world: conversation complexity, infrastructure debt, and customer demographics. Guest: Ping Wu, CEO of Cresta Connect with Ping Wu X: https://x.com/ping_wu LinkedIn: https://www.linkedin.com/in/pingwu/ Connect with Joubin X: https://x.com/Joubinmir LinkedIn: https://www.linkedin.com/in/joubin-mirzadegan-66186854/ Email: grit@kleinerperkins.com Follow on LinkedIn: https://www.linkedin.com/company/kpgrit Follow on X: https://x.com/KPGrit ​Learn more about Kleiner Perkins: https://www.kleinerperkins.com/","meta_description":"Can you scale customer support without burning out agents or frustrating customers? Ping Wu shares how Cresta combines AI and human intelligence into a si…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2604,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/grit-606871/episodes/the-truth-behind-automation-claims-in-customer-support-cresta-ceo-ping-wu/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/grit-606871/the-truth-behind-automation-claims-in-customer-support-cresta-ceo-ping-wu.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}