{"podcast":{"title":"Fraudology Podcast with Karisse Hendrick","slug":"fraudology-podcast-with-karisse-hendrick-1368872","podcast_index_feed_id":1368872,"rss_url":"https://feeds.captivate.fm/fraudology-podcast/","website_url":"https://fraudology-podcast.captivate.fm","image_url":"https://artwork.captivate.fm/e0a919df-70ee-43f3-8cfd-7a25795ff931/Profile-picture.jpg","author":"Karisse Hendrick","episode_count":417,"summary":"If you work in online fraud prevention, chances are you've caught the \"bug\". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you \"crack the case\". Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud. On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention! Subscribe to be alerted when a new episode is out and please rate & review where you can, to help others find this new & unique podcast!","last_synced_at":"2026-09-17T16:20:55.530296+00:00","page_url":"https://stenobird.com/podcast/fraudology-podcast-with-karisse-hendrick-1368872"},"episode":{"title":"Market Volatility & The Trust Playbook: Navigating Fraud in Two-Sided Marketplaces","slug":"market-volatility-the-trust-playbook-navigating-fraud-in-two-sided-marketplaces","published_at":"2026-07-16T08:30:00+00:00","page_url":"https://stenobird.com/podcast/fraudology-podcast-with-karisse-hendrick-1368872/market-volatility-the-trust-playbook-navigating-fraud-in-two-sided-marketplaces","show_page_url":"https://stenobird.com/podcast/fraudology-podcast-with-karisse-hendrick-1368872","url":"https://fraudology-podcast.captivate.fm/episode/market-volatility-the-trust-playbook-navigating-fraud-in-two-sided-marketplaces","audio_url":"https://episodes.captivate.fm/episode/7c02f0f5-4816-446d-9e01-decfa6590650.mp3","summary":"Welcome back to Fraudology. In this episode, I’m sitting down with Mark Porteous, a longtime leader in e-commerce fraud and trust who knows two-sided marketplaces from the inside out. Mark spent nine years at StockX, where he started in customer support before building the company’s fraud program from the ground up. And honestly, that is one of the best ways to learn marketplace fraud prevention because you see the customer complaints, the chargebacks, the seller issues, the account problems, and the policy gaps before anybody has officially decided they belong to a fraud team. We get into what makes online marketplace fraud so different from traditional e-commerce. In a standard retail transaction, the merchant controls the inventory, the pricing, and fulfillment. In a two-sided marketplace, the platform may be trusting one person to sell, another person to buy, and sometimes a third person to deliver the product. Every additional participant creates another identity question, another fraud vector, and another opportunity for marketplace scams or policy abuse. The deeper theme of this episode is market volatility fraud. Prices can change dramatically because of a sports result, a viral release, an artist announcement, a celebrity event, or a sudden shortage. When that happens, legitimate customer behavior changes, but fraudulent behavior changes too. Sellers may decide not to fulfill because they can resell the item for more. Buyers may file friendly fraud chargebacks after prices fall. Stolen cards may be used to purchase high-demand inventory. And risk models that normally work well can suddenly start treating good customers like fraudsters. Marketplace fraud prevention cannot stay on autopilot. Fraud leaders need strong policies, clear escalation playbooks, reliabl…","meta_description":"Welcome back to Fraudology. In this episode, I’m sitting down with Mark Porteous, a longtime leader in e-commerce fraud and trust who knows two-sided mark…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3997,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/fraudology-podcast-with-karisse-hendrick-1368872/episodes/market-volatility-the-trust-playbook-navigating-fraud-in-two-sided-marketplaces/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/fraudology-podcast-with-karisse-hendrick-1368872/market-volatility-the-trust-playbook-navigating-fraud-in-two-sided-marketplaces.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}