{"podcast":{"title":"Fraud Forward","slug":"fraud-forward-6896520","podcast_index_feed_id":6896520,"rss_url":"https://feeds.captivate.fm/fraud-forward/","website_url":"https://www.sardine.ai/media/fraud-forward","image_url":"https://artwork.captivate.fm/5146a799-c8ab-48e2-b29d-f11295c9d93d/Fraud-Forward-Spotify-Cover-Photo.jpg","author":"Hailey Windham","episode_count":106,"summary":"Fraud Forward is a banking-focused podcast bringing together fraud fighters, risk leaders, and financial crime experts to explore how fraud is evolving, and how financial institutions must adapt. Each episode features practical, candid conversations with teams in the trenches, covering strategy, governance, prevention, and recovery. Rather than chasing headlines, Fraud Forward focuses on what’s working, what’s changing, and what fraud leaders need to prepare for as financial crime accelerates. This is where banking comes together to challenge assumptions, pressure-test controls, and move fraud forward.","last_synced_at":"2026-06-10T18:17:15.561858+00:00","page_url":"https://stenobird.com/podcast/fraud-forward-6896520"},"episode":{"title":"There’s No Such Thing as “Just a Teller”","slug":"there-s-no-such-thing-as-just-a-teller","published_at":"2026-04-29T08:00:00+00:00","page_url":"https://stenobird.com/podcast/fraud-forward-6896520/there-s-no-such-thing-as-just-a-teller","show_page_url":"https://stenobird.com/podcast/fraud-forward-6896520","url":"https://www.sardine.ai/media/fraud-forward","audio_url":"https://episodes.captivate.fm/episode/e94fe902-2a7e-434f-ad0a-1380004cdbda.mp3","summary":"What’s up, fraud fighters, and welcome back to Fraud Forward! Before I was sitting in fraud strategy conversations, before I was talking about controls, governance, and layered defenses, before any of this, I was on the teller line. Face-to-face with members. Balancing speed, service, and that gut feeling when something just didn’t sit right. And I’m telling you right now, that experience shaped everything I understand about teller fraud prevention today. Because here’s the reality we don’t talk about enough. We’re building smarter systems. We’re investing in AI. We’re moving toward real-time monitoring and faster payments. And fraud is still scaling right alongside it. The latest IC3 report made that very clear. The numbers are growing. The losses are growing. And if we’re being honest, part of the problem is that we’re underestimating one of the most powerful fraud prevention tools we already have, our frontline. This episode is about resetting that perspective. It’s about recognizing that fraud isn’t just happening in data. It’s happening in behavior. In hesitation. In subtle shifts that no system can fully capture yet. And that is exactly where teller fraud prevention becomes critical. Here is what that frontline-first fraud prevention mindset means in practice: · Recognizing that behavioral signals are often the earliest fraud indicators · Treating frontline staff as active participants in fraud risk management · Bridging the gap between transaction data and real-world interaction · Building fraud prevention strategy around human insight, not just automation What you’ll hear in this episode: · Why teller fraud prevention is one of the most underutilized controls in banking · How frontline fraud detection captures signals that systems miss · A real-world scenario s…","meta_description":"What’s up, fraud fighters, and welcome back to Fraud Forward! Before I was sitting in fraud strategy conversations, before I was talking about controls, g…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1500,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/fraud-forward-6896520/episodes/there-s-no-such-thing-as-just-a-teller/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/fraud-forward-6896520/there-s-no-such-thing-as-just-a-teller.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}