{"podcast":{"title":"Fraud Forward","slug":"fraud-forward-6896520","podcast_index_feed_id":6896520,"rss_url":"https://feeds.captivate.fm/fraud-forward/","website_url":"https://www.sardine.ai/media/fraud-forward","image_url":"https://artwork.captivate.fm/5146a799-c8ab-48e2-b29d-f11295c9d93d/Fraud-Forward-Spotify-Cover-Photo.jpg","author":"Hailey Windham","episode_count":106,"summary":"Fraud Forward is a banking-focused podcast bringing together fraud fighters, risk leaders, and financial crime experts to explore how fraud is evolving, and how financial institutions must adapt. Each episode features practical, candid conversations with teams in the trenches, covering strategy, governance, prevention, and recovery. Rather than chasing headlines, Fraud Forward focuses on what’s working, what’s changing, and what fraud leaders need to prepare for as financial crime accelerates. This is where banking comes together to challenge assumptions, pressure-test controls, and move fraud forward.","last_synced_at":"2026-06-10T18:17:15.561858+00:00","page_url":"https://stenobird.com/podcast/fraud-forward-6896520"},"episode":{"title":"The Gaps We Create: Controls, Strategy, and Process Misalignment w/ Angela Diaz","slug":"the-gaps-we-create-controls-strategy-and-process-misalignment-w-angela-diaz","published_at":"2026-04-15T08:00:00+00:00","page_url":"https://stenobird.com/podcast/fraud-forward-6896520/the-gaps-we-create-controls-strategy-and-process-misalignment-w-angela-diaz","show_page_url":"https://stenobird.com/podcast/fraud-forward-6896520","url":"https://www.sardine.ai/media/fraud-forward","audio_url":"https://episodes.captivate.fm/episode/0306f798-ce29-4a51-8f64-65418a1a7a36.mp3","summary":"What’s up, fraud fighters, and welcome back to Fraud Forward! In this episode, I’m sitting down with Angela Diaz to talk about something that sounds simple on the surface, but honestly, it creates more fraud gaps than a lot of teams realize. We throw around terms like controls, strategy, and process all the time in fraud operations. We say them like they mean the same thing. They do not. And when we start treating them like they are interchangeable, that is exactly where things begin to break down. This conversation came directly from Angela, and I loved that immediately because when a practitioner says, “we need to talk about this,” that usually means there is something real happening inside fraud programs right now. And this one is real. I have seen it. You have probably seen it too. Teams are busy, alerts are firing, processes are moving, and yet losses are still getting through. That is usually not because nobody cares. It is because the foundation is off. So this episode is really about getting back to basics in the best possible way. We slow down and separate fraud controls from fraud strategy and from fraud processes, because if we cannot define those correctly, we are going to build the rest of the fraud program on top of confusion. And once that happens, fraudsters do what they always do. They find the gap and they use it. What you’ll hear in this episode: The real difference between fraud controls, fraud strategy, and fraud processes Why preventative vs detective controls matter more than most teams realize How process mapping in fraud helps expose operational fraud gaps Why control performance monitoring needs to be part of every fraud risk management conversation What the Chase check fraud incident shows us about fraud loss prevention controls How fraud lea…","meta_description":"What’s up, fraud fighters, and welcome back to Fraud Forward! In this episode, I’m sitting down with Angela Diaz to talk about something that sounds simpl…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3464,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/fraud-forward-6896520/episodes/the-gaps-we-create-controls-strategy-and-process-misalignment-w-angela-diaz/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/fraud-forward-6896520/the-gaps-we-create-controls-strategy-and-process-misalignment-w-angela-diaz.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}