{"podcast":{"title":"Flight Department Show","slug":"flight-department-show-7788383","podcast_index_feed_id":7788383,"rss_url":"https://feeds.libsyn.com/612695/rss","website_url":"https://sites.libsyn.com/612695","image_url":"https://static.libsyn.com/p/assets/f/a/0/8/fa0816de50ee6fb616c3140a3186d450/Approved_art.png","author":"Dr. Chris Broyhill","episode_count":13,"summary":"The only business aviation show that will make you a better leader…so you make more money, get your people treated fairly, and stay in the business you love. We have a leadership crisis in business aviation. But through conversations with Aviation Directors, leaders and experts, you'll come away with practical, actionable steps to become the leader you were meant to be. From inside secrets to managing up your internal reporting executive…and simple steps to handle change more effectively…to powerful insights to setting a culture of belonging in your flight dept. You'll also learn how to uncover hidden pay raises… avoid dinner-table mistakes that make you look irresponsible to your partner or spouse… and how to walk into your next comp review armed with an approach HR respects and responds to. This show has one mission - make you a better Business Aviation Leader. Because when you're a better leader, you're better equipped to stay in the business you love.","last_synced_at":"2026-09-03T16:17:32.578405+00:00","page_url":"https://stenobird.com/podcast/flight-department-show-7788383"},"episode":{"title":"Flight Dept Conflict Is Rarely About the First Problem You See w/ Kellie Rittenhouse","slug":"flight-dept-conflict-is-rarely-about-the-first-problem-you-see-w-kellie-rittenhouse","published_at":"2026-08-13T07:00:00+00:00","page_url":"https://stenobird.com/podcast/flight-department-show-7788383/flight-dept-conflict-is-rarely-about-the-first-problem-you-see-w-kellie-rittenhouse","show_page_url":"https://stenobird.com/podcast/flight-department-show-7788383","url":"https://4226b920-a49f-4063-9e03-6ba5db8e8f65.libsyn.com/flight-dept-conflict-is-rarely-about-the-first-problem-you-see-w-kellie-rittenhouse","audio_url":"https://traffic.libsyn.com/secure/4226b920-a49f-4063-9e03-6ba5db8e8f65/Flight_Dept_-_Ep_11_-_Kellie_Rittenhouse_-_A.mp3?dest-id=5340485","summary":"What if conflict in a flight department is rarely about the first problem you see? In business aviation, pressure tests more than the aircraft, the schedule, or the procedures. It tests the culture behind the operation. Kellie Rittenhouse, Director of Aviation and contributor to The Business Aviation Book: Leading Operational Excellence, joins us to share a practical lens on conflict resolution. Her message? Strong flight department leadership starts with asking better questions, communicating where people are, and addressing tension before it becomes a bigger operational issue. What You'll Discover in This Episode Why conflict resolution is not a \"soft skill,\" but a core leadership capability in high-performing flight departments How Kellie's non-traditional path from scheduling and dispatch to director of aviation gives her a different view of operational leadership Why business aviation leaders must build trust before stress, travel disruptions, or mechanical issues expose communication gaps How small misunderstandings can become major team conflicts when leaders fail to ask better questions early Why \"communicating where people are\" matters more than simply sending the message How crucial conversations can give flight departments a shared language for tension, accountability, and repair Why retention is not only about compensation, and how schedule, trust, professional development, and life stage all shape whether people stay About the Guest Kellie Rittenhouse is an accomplished aviation professional, CAM fellow, and the Director of Aviation at Hangar Aviation Management, LLC. With a strong background in the industry, Kellie has been an integral part of the CAM Governing Board. Based at the Oakland County International Airport (PTK) in Waterford, MI, Hangar Aviatio…","meta_description":"What if conflict in a flight department is rarely about the first problem you see? In business aviation, pressure tests more than the aircraft, the schedu…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3557,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/flight-department-show-7788383/episodes/flight-dept-conflict-is-rarely-about-the-first-problem-you-see-w-kellie-rittenhouse/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/flight-department-show-7788383/flight-dept-conflict-is-rarely-about-the-first-problem-you-see-w-kellie-rittenhouse.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}