{"podcast":{"title":"First Principles","slug":"first-principles-5628315","podcast_index_feed_id":5628315,"rss_url":"https://feeds.transistor.fm/first-principles-261f2954-4e6b-4315-973d-17d02efc10f6","website_url":"https://the-ken.com/podcasts/first-principles/","image_url":"https://img.transistorcdn.com/JFB7M83frc6qz8_5i89nOwuZTMlOCOEawnwgMQUDVQ4/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS82N2E1/MjUwZmE5M2ZlZTZh/NzFjZjcwNjVlMGQ3/ZjkxOS5wbmc.jpg","author":"The Ken","episode_count":66,"summary":"First Principles is a weekly interview podcast comprising authentic, candid, and insightful conversations between some of India’s most accomplished founders and business leaders, and Rohin Dharmakumar, The Ken’s CEO & co-founder. From personal philosophies, mental models and decision making frameworks, to reading habits, parenting styles or personal interests, each episode will delve into what makes each of these leaders unique.","last_synced_at":"2026-07-13T06:19:35.722900+00:00","page_url":"https://stenobird.com/podcast/first-principles-5628315"},"episode":{"title":"Part 2: Impresario's Riyaaz Amlani on digital landlords, doers & divas, and why delivery will never eat dine-in","slug":"part-2-impresario-s-riyaaz-amlani-on-digital-landlords-doers-divas-and-why-delivery-will-never-eat-dine-in","published_at":"2026-06-22T00:30:00+00:00","page_url":"https://stenobird.com/podcast/first-principles-5628315/part-2-impresario-s-riyaaz-amlani-on-digital-landlords-doers-divas-and-why-delivery-will-never-eat-dine-in","show_page_url":"https://stenobird.com/podcast/first-principles-5628315","url":"https://share.transistor.fm/s/96943a14","audio_url":"https://media.transistor.fm/96943a14/e654c3e2.mp3","summary":"Part 2 moves from the journey to the operating philosophy. Riyaaz Amlani unpacks his evolving stance on the aggregators — from resistance to \"uneasy truce\" — and the hard lesson that restaurateurs who send guests to Zomato and Swiggy have only themselves to blame. He argues delivery and dine-in are two different businesses, lays out his ambition to turn Impresario into a full-service-restaurant platform, and gets personal on hiring, Gen Alpha kids, weekends, and why his life scores 9.9 out of 10. CHAPTERS 00:00 Recap and what's ahead: aggregators, the platform, the missing 0.1 01:48 \"Digital landlords\": Zomato & Swiggy, then and now 02:47 From resistance to cohabitation; how aggregators trained demand 05:24 Owning the customer; the cross-sector aggregator tension 07:04 The Booking.com / Hotels.com parallel and how hotels fought back 09:41 Build your own loyalty — don't blame the aggregator 10:09 Delivery vs dine-in: two completely different businesses 13:09 Restaurants beat the movies; lessons from raising VC/PE 16:34 Growth math: IRR, 20-25% stable growth, the late-stage problem 17:45 What motivates him: reading a city and its community 18:56 Curiosity over the \"5 people\"; planning for serendipity 24:29 Hiring: \"doers and divas\" and the largesse of hospitality 30:24 Social as social infrastructure: coworking from day one 34:25 First principles: people + process, soul, belongingness 37:08 Harvesting feedback: NPS, ORM, AI, the guest-experience officer 39:18 His kids and the Gen Alpha worldview 43:39 Weekends, FIFA, meditation, and protecting solitude 48:10 Comfort food and deferring to the chef 50:11 The 25-year view; the 10,000 cr platform and the invisible 85% 59:03 Anti-loyalty vs frequency: cafes are loyalty, restaurants are experience 1:01:44 Final question: 9…","meta_description":"Part 2 moves from the journey to the operating philosophy. Riyaaz Amlani unpacks his evolving stance on the aggregators — from resistance to \"uneasy truce…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3811,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/first-principles-5628315/episodes/part-2-impresario-s-riyaaz-amlani-on-digital-landlords-doers-divas-and-why-delivery-will-never-eat-dine-in/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/first-principles-5628315/part-2-impresario-s-riyaaz-amlani-on-digital-landlords-doers-divas-and-why-delivery-will-never-eat-dine-in.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}