{"podcast":{"title":"Financial Minds: Meet the Experts","slug":"financial-minds-meet-the-experts-7084983","podcast_index_feed_id":7084983,"rss_url":"https://media.rss.com/financial-minds-meet-the-experts/feed.xml","website_url":"https://rss.com/podcasts/financial-minds-meet-the-experts","image_url":"https://media.rss.com/financial-minds-meet-the-experts/20241018_021050_4fdb14056c42848dbe67f7cb7775e88f.jpg","author":"Vizo Financial","episode_count":63,"summary":"Welcome to Vizo Financial Corporate CU's podcast, Financial Minds: Meet the Experts. Our goal with this podcast is to gather experts inside the corporate along with out partners to ask them credit union related questions about what's going on in the financial industry, as well as relevant questions about the products and services we have to offer. We see this as another way to provide education to our member credit unions through a different platform; one they can access on their drive to work or on their lunch break or whenever they can. Connect with us on LinkedIn (Vizo Financial Corporate CU) or on our website ( www.vfccu.org )!","last_synced_at":"2026-06-04T04:20:18.429853+00:00","page_url":"https://stenobird.com/podcast/financial-minds-meet-the-experts-7084983"},"episode":{"title":"Meet the Team: Member Support","slug":"meet-the-team-member-support","published_at":"2026-03-25T13:30:00+00:00","page_url":"https://stenobird.com/podcast/financial-minds-meet-the-experts-7084983/meet-the-team-member-support","show_page_url":"https://stenobird.com/podcast/financial-minds-meet-the-experts-7084983","url":"https://rss.com/podcasts/financial-minds-meet-the-experts/2639837","audio_url":"https://content.rss.com/episodes/295557/2639837/financial-minds-meet-the-experts/2026_03_18_18_43_19_989b5951-1565-4257-ad6e-6406b7a91a5b.mp3","summary":"When a member has a transaction, account questions or any other operational needs, the front lines are ready to assist. On this week’s episode of Financial Minds: Meet the Experts, we continue our Meet the Team series by taking a look behind the scenes at our member support team and the critical role they play in credit union success. This week, Jaime chats with Becky Weaber, member services manager; Peggy Davis, member support specialist II; and Nicole Calame, member support specialist I, to understand how these problem solvers and relationship builders play an important part in helping Vizo Financial serve our members. Together, they discuss: · What services and products the team supports · What a typical day in member support looks like · Skills that are important for member support team members to have · Handling transactions and operational support · And more! Tune in for the full conversation with our member support team, and don’t forget to follow along next week as we continue our meet the team series! Connect with us: Vizo Financial : www.vfccu.org LinkedIn: www.linkedin.com/company/vizo-financial","meta_description":"When a member has a transaction, account questions or any other operational needs, the front lines are ready to assist. On this week’s episode of Financia…","key_points":[],"chapters":[],"topics":[],"duration_seconds":929,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/financial-minds-meet-the-experts-7084983/episodes/meet-the-team-member-support/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/financial-minds-meet-the-experts-7084983/meet-the-team-member-support.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}