{"podcast":{"title":"Filthy Rich Cleaners: The Cleaning Business Podcast","slug":"filthy-rich-cleaners-the-cleaning-business-podcast-7179545","podcast_index_feed_id":7179545,"rss_url":"https://feed.podbean.com/filthyrichcleaners/feed.xml","website_url":"https://www.filthyrichcleaners.com","image_url":"https://pbcdn1.podbean.com/imglogo/image-logo/20072361/Filthy_Rich_Cleaners6vpx2.jpg","author":"ZenMaid","episode_count":160,"summary":"Filthy Rich Cleaners is the free cleaning business coach you never knew you needed. Hosted by Stephanie Pipkin, founder of Serene Clean, every episode delivers real, tactical advice you'd normally pay for in a consulting call. Honest stories, proven strategies, and tips from people who've built successful cleaning companies, whether you're just starting out or ready to scale. We're here to make you Filthy Rich 💸","last_synced_at":"2026-07-28T22:21:31.210422+00:00","page_url":"https://stenobird.com/podcast/filthy-rich-cleaners-the-cleaning-business-podcast-7179545"},"episode":{"title":"#153: How to Handle Damage in Clients' Homes (And Who Pays For It)","slug":"153-how-to-handle-damage-in-clients-homes-and-who-pays-for-it","published_at":"2026-07-02T11:00:00+00:00","page_url":"https://stenobird.com/podcast/filthy-rich-cleaners-the-cleaning-business-podcast-7179545/153-how-to-handle-damage-in-clients-homes-and-who-pays-for-it","show_page_url":"https://stenobird.com/podcast/filthy-rich-cleaners-the-cleaning-business-podcast-7179545","url":"https://www.filthyrichcleaners.com/e/153-how-to-handle-damage-in-clients-homes-and-who-pays-for-it/","audio_url":"https://mcdn.podbean.com/mf/web/a2pr5gaud8chc7xj/FRC_Ep153_AudioOnly.mp3","summary":"It's not a matter of IF you'll break something in a client's home, but a matter of when 😬 It happens to every cleaning business owner, and in this solo episode, Stephanie talks about things she and her team have broken, damaged, and replaced over seven years at Serene Clean — from a faucet that snapped in her hand to a priceless glass statue that couldn't be replaced. She breaks down who's responsible when staff damages items, why you should never hide it, and how reducing risk in your kit and scope of work protects your business in the long term. 📌 What You'll Learn— Why the employer (not the employee) pays when staff break something— The exact email template Serene Clean uses to notify clients about damage— Why hiding a broken item can quietly destroy your reputation— How to reduce risk by removing harsh products and risky tasks from your kit— When it's okay to stand your ground and refuse to pay for a damage claim— Why charging good rates and carrying insurance protects you when expensive accidents happen 👉 Try ZenMaid free for 14 days: https://get.zenmaid.com 📞 Stephanie's Consulting & Resources for Purchase: https://serene-clean.com/consulting-services/ ✉️ Subscribe to ZenMaid's Weekly Newsletter: https://www.zenmaid.com/newsletter 📋 Apply to be a guest on Filthy Rich Cleaners: https://get.zenmaid.com/guest-application","meta_description":"It's not a matter of IF you'll break something in a client's home, but a matter of when 😬 It happens to every cleaning business owner, and in this solo ep…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2125,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/filthy-rich-cleaners-the-cleaning-business-podcast-7179545/episodes/153-how-to-handle-damage-in-clients-homes-and-who-pays-for-it/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/filthy-rich-cleaners-the-cleaning-business-podcast-7179545/153-how-to-handle-damage-in-clients-homes-and-who-pays-for-it.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}