{"podcast":{"title":"Drive: Multi-Unit Excellence for C-Store District Managers","slug":"drive-multi-unit-excellence-for-c-store-district-managers-6571869","podcast_index_feed_id":6571869,"rss_url":"https://feeds.transistor.fm/drive","website_url":"https://www.cstorethrive.com/","image_url":"https://img.transistorcdn.com/jEaSbheGN5QlQYSf_ZnF-_RQR1ZcFIDVRodYDhbo6hw/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9hODE5/ZWM1ZWM4OWNiYTRj/ZTQ3OTA3N2M0Y2Nh/ZTdkZS5wbmc.jpg","author":"Michael Hernandez","episode_count":90,"summary":"This podcast focuses on the skills required to lead multiple convenience store locations and support store managers at scale. Each episode covers multi-unit operations, performance management, leadership development, and execution across a group of stores. District managers must balance results, people, and processes across different locations. Drive breaks down how to identify issues, support managers, improve consistency, and build strong operations across an entire district. If you oversee multiple stores and want to improve performance, accountability, and leadership across your team, this podcast provides clear and practical insights.","last_synced_at":"2026-06-07T02:17:23.925062+00:00","page_url":"https://stenobird.com/podcast/drive-multi-unit-excellence-for-c-store-district-managers-6571869"},"episode":{"title":"SHIFT CHANGE WARFARE (SYSTEMIC OVERTIME)","slug":"shift-change-warfare-systemic-overtime","published_at":"2026-03-06T23:35:51+00:00","page_url":"https://stenobird.com/podcast/drive-multi-unit-excellence-for-c-store-district-managers-6571869/shift-change-warfare-systemic-overtime","show_page_url":"https://stenobird.com/podcast/drive-multi-unit-excellence-for-c-store-district-managers-6571869","url":"https://share.transistor.fm/s/76744061","audio_url":"https://media.transistor.fm/76744061/2628731e.mp3","summary":"Show Notes (Drive Version) Episode Title: Shift Change Warfare: Systemic Overtime (Episode 77) Episode Description: \"Removing the planned overlap just creates unplanned overtime, which is always more expensive.\" For a District Manager, chaotic shift changes aren't just annoying; they are a systemic drain on the territory's labor budget. In this episode of Drive, Mike Hernandez explains how micro-punches and 20-minute delays during the 3:00 PM handoff can destroy a district's P&L. What You Will Learn: The Hidden Leak: How 20 minutes of unplanned overtime per shift destroys a territory's labor budget. The False Economy: Why cutting planned overlap scheduling actually costs the company more money. The Systemic Audit: How to use time-punch reports to identify which stores have toxic shift change cultures. Resources & Links: Download the Territory Handoff Benchmark: Text the word LEAKS to 956-897-9192. Recommended Listen: Arrive: Episode 87 (Hear the Owner's perspective on how shift change turnover damages asset valuation).","meta_description":"Show Notes (Drive Version) Episode Title: Shift Change Warfare: Systemic Overtime (Episode 77) Episode Description: \"Removing the planned overlap just cre…","key_points":[],"chapters":[],"topics":[],"duration_seconds":180,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/drive-multi-unit-excellence-for-c-store-district-managers-6571869/episodes/shift-change-warfare-systemic-overtime/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/drive-multi-unit-excellence-for-c-store-district-managers-6571869/shift-change-warfare-systemic-overtime.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}