{"podcast":{"title":"Dream Big, Move Fast","slug":"dream-big-move-fast-6399186","podcast_index_feed_id":6399186,"rss_url":"https://feeds.libsyn.com/470436/dreambigmovefast","website_url":"https://dreambigmovefast.libsyn.com/dreambigmovefast","image_url":"https://static.libsyn.com/p/assets/6/c/4/e/6c4e9ffaa84f7f8e88c4a68c3ddbc4f2/DreamBig-Podcast_Hero_square.jpg","author":"Josh Phegan","episode_count":48,"summary":"Phil Harris and Josh Phegan come together in an incredible fortnightly podcast, Dream Big, Move Fast. A progressive, contemporary conversation on what it takes to be a dynamic thinker, leader and role model. Backed with over two decades of friendship, trials and tribulations, they teach from real world experience on what it takes to dream big, and move fast.","last_synced_at":"2026-06-10T08:18:13.975439+00:00","page_url":"https://stenobird.com/podcast/dream-big-move-fast-6399186"},"episode":{"title":"The age of the customer.","slug":"the-age-of-the-customer","published_at":"2024-07-02T18:00:00+00:00","page_url":"https://stenobird.com/podcast/dream-big-move-fast-6399186/the-age-of-the-customer","show_page_url":"https://stenobird.com/podcast/dream-big-move-fast-6399186","url":"https://91a2b06a-b533-48cf-850d-18ad2904c407.libsyn.com/the-age-of-the-customer","audio_url":"https://traffic.libsyn.com/secure/91a2b06a-b533-48cf-850d-18ad2904c407/DREAM_BIG_MOVE_FAST_024.mp3?dest-id=3983097","summary":"In this episode of Dream Big, Move Fast, Josh Phegan and Phil Harris talk about the age of the customer. They look at ways to think about the customer experience, define it and improve it, scaling to expectations, whether customers will pay for your extra services, the 'jobs to be done' philosophy, and how customer service is your number one word-of-mouth generator. They discuss consistency in communication, the three types of customer, tuning the business for volume, core before innovation, the one thing that makes your business addictive, and the principle that, in moments of indecision, if you have to ask, the answer is no.","meta_description":"In this episode of Dream Big, Move Fast, Josh Phegan and Phil Harris talk about the age of the customer. They look at ways to think about the customer exp…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1541,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/dream-big-move-fast-6399186/episodes/the-age-of-the-customer/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/dream-big-move-fast-6399186/the-age-of-the-customer.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}