{"podcast":{"title":"Diagnosing the Aftermarket A to Z","slug":"diagnosing-the-aftermarket-a-to-z-4411651","podcast_index_feed_id":4411651,"rss_url":"https://feeds.captivate.fm/mattfanslow/","website_url":"https://mattfanslow.captivate.fm/","image_url":"https://artwork.captivate.fm/44155d4e-35e8-49ad-aed7-25b6d5c15b8e/Matt-Fanslow-cover-art-ARPN-for-captivate.jpg","author":"Matt Fanslow","episode_count":249,"summary":"Matt Fanslow's Diagnosing the Aftermarket A to Z Podcast is a wide-open perspective on all aspects of the automotive aftermarket from a working diagnosticians' point of view. All topics and issues will be on the table.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/diagnosing-the-aftermarket-a-to-z-4411651"},"episode":{"title":"Beyond Cognitive Distortions: Finding Common Ground in Conflict with Margaret Light [E224]","slug":"beyond-cognitive-distortions-finding-common-ground-in-conflict-with-margaret-light-e224","published_at":"2026-02-18T04:15:00+00:00","page_url":"https://stenobird.com/podcast/diagnosing-the-aftermarket-a-to-z-4411651/beyond-cognitive-distortions-finding-common-ground-in-conflict-with-margaret-light-e224","show_page_url":"https://stenobird.com/podcast/diagnosing-the-aftermarket-a-to-z-4411651","url":"https://automotiverepairpodcastnetwork.com/beyond-cognitive-distortions-finding-common-ground-in-conflict-e224","audio_url":"https://episodes.captivate.fm/episode/0b4f4bcc-44c8-4fa1-a543-72df2cfc960b.mp3","summary":"Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs Watch Full Video Episode Minnesota’s been a pressure cooker lately—and watching people process the same event in completely opposite ways has been… a lot. Matt sits down again with Margaret Light (LMFT, Equilibrium Therapy Services) to talk about why we’re so reactive, how cognitive distortions hijack conversations, and why “how we fight” matters more than the topic. Then we drag all of it into the repair shop—because if you’ve ever tried to explain “it’s not the same problem” to a stressed-out customer, you’ve already lived this episode. Key Topics Covered Why two people can watch the same event and walk away with 180° different realities The collapse of shared “ground rules” and the rise of contempt-as-a-personality Cognitive distortions in the wild: all-or-nothing thinking, “shoulds,” rationalization, deflection, confirmation bias Holding multiple truths at once (without your brain blue-screening) Professional standards vs. personal judgment (“should” vs. conduct) Grandiosity: why it feels good and why it burns relationships down How online reactivity becomes practice—and then leaks into work and home Repair shop translation: The “same problem / not the same problem” infinite loop. De-escalation without admitting guilt. Curiosity as a tool: “Help me understand what you’re seeing.” Perspective-taking as a discipline (yes, Richard Feynman makes a cameo) Star Wars logic traps: “If you’re not with me, you’re my enemy”… uh… that’s a Sith problem Memorable Quotes (for the description or socials) “If you’re not with me, then you are my enemy.” (and yes, we know… Sith energy) “The first thing I assess isn’t what couples are fighting about—it’s how they’re fighting.” “You do what you practice.” (onli…","meta_description":"Thanks to our Partners, Pico Technology, Autel, and Independent Wrench Jobs Watch Full Video Episode Minnesota’s been a pressure cooker lately—and watchin…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3449,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/diagnosing-the-aftermarket-a-to-z-4411651/episodes/beyond-cognitive-distortions-finding-common-ground-in-conflict-with-margaret-light-e224/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/diagnosing-the-aftermarket-a-to-z-4411651/beyond-cognitive-distortions-finding-common-ground-in-conflict-with-margaret-light-e224.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}