{"podcast":{"title":"Defining Hospitality","slug":"defining-hospitality-4474091","podcast_index_feed_id":4474091,"rss_url":"https://feeds.transistor.fm/defining-hospitality-podcast","website_url":"http://www.defininghospitality.live","image_url":"https://img.transistorcdn.com/OzoyXev3ftWKuyY_-NovZJmcbLN9d-mYgaYpwVNfSZw/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.jpg","author":"Dan Ryan","episode_count":261,"summary":"Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.","last_synced_at":"2026-07-22T18:21:25.387597+00:00","page_url":"https://stenobird.com/podcast/defining-hospitality-4474091"},"episode":{"title":"Transforming Hospitality for Millennials - Saxton Sharad - Hideaway Inns & Revival Hotels - Episode # 243","slug":"transforming-hospitality-for-millennials-saxton-sharad-hideaway-inns-revival-hotels-episode-243","published_at":"2026-03-18T09:00:00+00:00","page_url":"https://stenobird.com/podcast/defining-hospitality-4474091/transforming-hospitality-for-millennials-saxton-sharad-hideaway-inns-revival-hotels-episode-243","show_page_url":"https://stenobird.com/podcast/defining-hospitality-4474091","url":"https://share.transistor.fm/s/c246ef60","audio_url":"https://media.transistor.fm/c246ef60/7c8ca71b.mp3","summary":"In this episode of Defining Hospitality, Dan Ryan sits down with Saxton Sharad to explore how hospitality and hotel design are evolving for today’s guest experience. Sponsored by BERMANFALK, this conversation dives into micro vacations, invisible hospitality, and how modern leadership is reshaping the way hotels connect with travelers. Saxton shares how Hideaway Inns is redefining hospitality by blending local authenticity, frictionless experiences, and thoughtful design to meet the expectations of millennials and Gen Z guests. About the Guest: Saxton Sharad is the Founder and CEO of Revival Hotels and Hideaway Inns, where he’s building a portfolio of design-forward boutique properties in destinations like Mount Sunapee, Mount Snow, and Lenox. He previously helped scale Graduate Hotels and has worked across major brands, but is now pioneering a high-margin “invisible hospitality” model that’s delivering additional operating profit across his properties. Chapters: 01:15 Office Vibes And Intentionality 03:03 Defining Hospitality 05:58 Origins Of The Philosophy 07:51 Unplugging And Micro Breaks 09:18 Hideaway Inns Vision 11:00 Millennial Travel Shift 14:15 Building From Guest Research 17:02 Authenticity And Giving Back 25:59 Invisible Hospitality Platform 30:30 Innkeeper Model Explained 36:11 Owner Economics And Margins 39:58 Lease Deal Sweeteners 40:36 Scale And Tech Advantage 44:35 Innkeeper Career Model 46:53 Fixing Hospitality Turnover 48:15 Design Led Growth Plan 50:00 Fandom And Regional Focus 56:21 Revival Management Focus 58:41 Invisible Or Full Service 01:01:35 Authenticity Through Local Art 01:03:27 Berkshires Travel Pitch 01:07:59 Wrap Up And Thanks Quote of the Show: “ I don't care how talented you are or how much money you have in your pocket, you cannot be g…","meta_description":"In this episode of Defining Hospitality, Dan Ryan sits down with Saxton Sharad to explore how hospitality and hotel design are evolving for today’s guest…","key_points":[],"chapters":[],"topics":[],"duration_seconds":4136,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/defining-hospitality-4474091/episodes/transforming-hospitality-for-millennials-saxton-sharad-hideaway-inns-revival-hotels-episode-243/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/defining-hospitality-4474091/transforming-hospitality-for-millennials-saxton-sharad-hideaway-inns-revival-hotels-episode-243.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}