{"podcast":{"title":"Defining Hospitality","slug":"defining-hospitality-4474091","podcast_index_feed_id":4474091,"rss_url":"https://feeds.transistor.fm/defining-hospitality-podcast","website_url":"http://www.defininghospitality.live","image_url":"https://img.transistorcdn.com/OzoyXev3ftWKuyY_-NovZJmcbLN9d-mYgaYpwVNfSZw/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.jpg","author":"Dan Ryan","episode_count":262,"summary":"Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.","last_synced_at":"2026-07-29T18:23:38.916027+00:00","page_url":"https://stenobird.com/podcast/defining-hospitality-4474091"},"episode":{"title":"Hospitality From Every Angle - Compilation Episode - Defining Hospitality","slug":"hospitality-from-every-angle-compilation-episode-defining-hospitality","published_at":"2026-07-29T09:00:00+00:00","page_url":"https://stenobird.com/podcast/defining-hospitality-4474091/hospitality-from-every-angle-compilation-episode-defining-hospitality","show_page_url":"https://stenobird.com/podcast/defining-hospitality-4474091","url":"https://share.transistor.fm/s/7221118c","audio_url":"https://media.transistor.fm/7221118c/df5562ba.mp3","summary":"To celebrate over three years of Defining Hospitality, Dan Ryan pulls together some of the most powerful moments from the show's history into one episode. From the etymology of the word \"hospitality\" itself to the sacred duty of welcoming strangers, this compilation revisits the ideas that have shaped the conversation around design, service, and business in our industry. Guests reflect on the moments that changed them, the leaps of faith that built their careers, and the small human details, like how a rendering makes people feel, that separate good hospitality from great hospitality. It's a reminder of just how much wisdom has passed through this mic, and why the question \"what does hospitality really mean\" never gets old. This episode brings back some of the sharpest minds Dan has hosted, including novelist and hospitality thinker Ian, designer and procurement leader Chelsea Hershelman, hospitality veteran John O'Sullivan, caterer to presidents Steve, architect and designer Eileen, casino and resort design expert Bruno Viterbo, real estate developer Margot Stern, and hospitality tech innovator John Duffield. Each brought a distinct perspective to the show, from the sacred history of welcoming guests to the future of biometric personalization in travel. Together, their stories map out just how wide, and how deep, the world of hospitality really runs. Chapters: 00:00 Welcome to Defining Hospitality 00:35 Hospitality Roots and Meaning 01:32 Designing the Guest Journey 02:14 A Sacred Sense of Belonging 02:40 Conviction as Leadership Gravity 03:14 Four Seasons Culture Shift 03:57 Hope and Opportunity Abroad 05:03 White Box to Model Room 06:03 Designing for Real People 07:11 Is It Right or Wrong 07:55 Sponsor Sustainability Update 08:20 Creating Vacation Joy 09:06 Leaps of…","meta_description":"To celebrate over three years of Defining Hospitality, Dan Ryan pulls together some of the most powerful moments from the show's history into one episode.…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1237,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/defining-hospitality-4474091/episodes/hospitality-from-every-angle-compilation-episode-defining-hospitality/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/defining-hospitality-4474091/hospitality-from-every-angle-compilation-episode-defining-hospitality.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}