{"podcast":{"title":"Defining Hospitality","slug":"defining-hospitality-4474091","podcast_index_feed_id":4474091,"rss_url":"https://feeds.transistor.fm/defining-hospitality-podcast","website_url":"http://www.defininghospitality.live","image_url":"https://img.transistorcdn.com/OzoyXev3ftWKuyY_-NovZJmcbLN9d-mYgaYpwVNfSZw/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.jpg","author":"Dan Ryan","episode_count":261,"summary":"Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With over 30 years of experience in hospitality, Dan brings his expertise and passion to each episode as he delves into the latest trends and challenges facing the industry. Episodes are released every week on Wednesday mornings. To listen to episodes, visit https://www.defininghospitality.live/ or subscribe to Defining Hospitality wherever you get your podcasts.","last_synced_at":"2026-07-22T18:21:25.387597+00:00","page_url":"https://stenobird.com/podcast/defining-hospitality-4474091"},"episode":{"title":"Green Means Revenue - JoAnna Abrams - Defining Hospitality","slug":"green-means-revenue-joanna-abrams-defining-hospitality","published_at":"2026-04-22T09:00:00+00:00","page_url":"https://stenobird.com/podcast/defining-hospitality-4474091/green-means-revenue-joanna-abrams-defining-hospitality","show_page_url":"https://stenobird.com/podcast/defining-hospitality-4474091","url":"https://share.transistor.fm/s/0688cf73","audio_url":"https://media.transistor.fm/0688cf73/e5d94d06.mp3","summary":"This Earth Day, Dan Ryan welcomes back JoAnna Abrams, founder and CEO of MindClick, to make the case that sustainability isn't just good for the planet, it's good for business. JoAnna reveals how MindClick's product intelligence platform transforms the sustainability data already hiding in hotel FF&E purchases into a competitive weapon, winning corporate travel contracts, boosting sustainability ratings, and growing real revenue. With stories from the ground, including Hyatt Centric Fisherman's Wharf, and eye-opening stats on what ditching polystyrene packaging actually means for waste, this episode proves that going green and going profitable are finally pointing in the same direction. 🌍 About the Guest: JoAnna Abrams is the founder and CEO of MindClick, a product intelligence platform helping hospitality companies unlock sustainability data across their supply chains. A multi-award winning trailblazer at the intersection of sustainability, supply chain, and finance, she has been recognized by Lodging Magazine as a female industry innovator, named a 2026 Inc. 500 Female Founders honoree, and selected for both the Cambridge Institute for Sustainability Leadership and the Imagine Program funded by former Unilever CEO Paul Polman. Chapters: 00:46 Welcome JoAnna Abrams 02:00 Defining Hospitality Revisited 05:00 The ROI of Sustainability 07:30 EU Regulation Driving Corporate Demand 11:00 How Hotels Win Corporate Business with Sustainability 14:00 MindClick and Green Key Global 16:00 The Alo Index Platform Explained 19:00 Revenue Impact: 7–17% Market Share Increase 22:00 Training Sales Teams to Tell the Story 25:00 A Riskless Path for Hotel Owners 28:00 Connecting Guests and Frontline Staff 31:00 The Huntington Hotel Case Study 36:00 Polystyrene Elimination: The Numbers…","meta_description":"This Earth Day, Dan Ryan welcomes back JoAnna Abrams, founder and CEO of MindClick, to make the case that sustainability isn't just good for the planet, i…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3328,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/defining-hospitality-4474091/episodes/green-means-revenue-joanna-abrams-defining-hospitality/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/defining-hospitality-4474091/green-means-revenue-joanna-abrams-defining-hospitality.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}