{"podcast":{"title":"Dealer Talk With Jen Suzuki","slug":"dealer-talk-with-jen-suzuki-3437256","podcast_index_feed_id":3437256,"rss_url":"https://jennifersuzuki.libsyn.com/rss","website_url":"http://jennifersuzuki.libsyn.com/website","image_url":"https://static.libsyn.com/p/assets/8/e/f/5/8ef53efd460cb351e55e3c100dce7605/WhatsApp_Image_2022-02-24_at_1.40.21_PM.jpeg","author":"Jennifer Suzuki","episode_count":100,"summary":"Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen","last_synced_at":"2026-09-04T00:21:01.216166+00:00","page_url":"https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256"},"episode":{"title":"The Confidence Advantage Every Service Advisor Needs","slug":"the-confidence-advantage-every-service-advisor-needs","published_at":"2026-07-29T15:50:00+00:00","page_url":"https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256/the-confidence-advantage-every-service-advisor-needs","show_page_url":"https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256","url":"https://jennifersuzuki.libsyn.com/the-confidence-advantage-every-service-advisor-needs","audio_url":"https://traffic.libsyn.com/secure/jennifersuzuki/DTWJS_SOLOS_-_4-14-26_Confidence_Problem_ZT_1.mp3?dest-id=2463665","summary":"Most advisors think they need more traffic. They don't. They need stronger conversations. In this episode, I'm breaking down one of the biggest reasons advisors hit an income ceiling and it has nothing to do with your dealership, your manager, or the economy. We'll talk about why some advisors consistently outperform everyone around them, how confidence changes customer decisions, why discounting quietly destroys your paycheck, and the mindset shift that separates order takers from trusted consultants. If you've ever caught yourself rushing through presentations, apologizing for price, avoiding objections, or wondering why someone else is making more money in the same shop... This episode is for you! 20-minutes that could completely change the way you present repairs and the way customers respond. Confidence isn't something you're born with. It's something you build. And it pays. ACTUALLY. PERIOD. 😉 Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai , AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast | https://apple.co/38lmHM1 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx","meta_description":"Most advisors think they need more traffic. They don't. They need stronger conversations. In this episode, I'm breaking down one of the biggest reasons ad…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1187,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/dealer-talk-with-jen-suzuki-3437256/episodes/the-confidence-advantage-every-service-advisor-needs/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256/the-confidence-advantage-every-service-advisor-needs.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}