{"podcast":{"title":"Dealer Talk With Jen Suzuki","slug":"dealer-talk-with-jen-suzuki-3437256","podcast_index_feed_id":3437256,"rss_url":"https://jennifersuzuki.libsyn.com/rss","website_url":"http://jennifersuzuki.libsyn.com/website","image_url":"https://static.libsyn.com/p/assets/8/e/f/5/8ef53efd460cb351e55e3c100dce7605/WhatsApp_Image_2022-02-24_at_1.40.21_PM.jpeg","author":"Jennifer Suzuki","episode_count":100,"summary":"Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen","last_synced_at":"2026-07-03T00:17:15.738135+00:00","page_url":"https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256"},"episode":{"title":"Logic Explains. Emotion Closes! Sell More with Me!","slug":"logic-explains-emotion-closes-sell-more-with-me","published_at":"2026-07-02T12:45:00+00:00","page_url":"https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256/logic-explains-emotion-closes-sell-more-with-me","show_page_url":"https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256","url":"https://jennifersuzuki.libsyn.com/logic-explains-emotion-closes-sell-more-with-me","audio_url":"https://traffic.libsyn.com/secure/jennifersuzuki/DTWJS_Solos_-_5-19-25_SALES_Youre_Managing_Emotion_ZT.mp3?dest-id=2463665","summary":"The best salespeople don't win because they know the most features. They win because they understand people. In this episode of Dealer Talk with Jen Suzuki , we dive into one of the biggest mindset shifts in modern selling: customers don't buy logically... they justify their decisions logically after they've already made an emotional one. We'll explore why facts alone create price shoppers, how emotional connection reduces resistance, why customers never argue with how they feel, and how asking better questions uncovers the real reason they're buying. Whether you're in sales, BDC, service, or leadership, this conversation will challenge how you communicate with customers and help you create more trust, stronger relationships, and more confident decisions. If you've ever heard, \"I need to think about it,\" this episode will help you understand what your customer is really trying to tell you and what to do next. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai , AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast | https://apple.co/38lmHM1 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx","meta_description":"The best salespeople don't win because they know the most features. They win because they understand people. In this episode of Dealer Talk with Jen Suzuk…","key_points":[],"chapters":[],"topics":[],"duration_seconds":590,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/dealer-talk-with-jen-suzuki-3437256/episodes/logic-explains-emotion-closes-sell-more-with-me/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/dealer-talk-with-jen-suzuki-3437256/logic-explains-emotion-closes-sell-more-with-me.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}