{"podcast":{"title":"DataFramed","slug":"dataframed","podcast_index_feed_id":431413,"rss_url":"https://feeds.captivate.fm/dataframed/","website_url":"https://www.datacamp.com/podcast","image_url":"https://artwork.captivate.fm/4700b4b7-f386-4200-9a46-640458f2dcbd/5cfec01b44f3e29fae1fb88ade93fc4aecd05b192fbfbc2c2f1daa412b7c192.jpg","author":"DataCamp","episode_count":300,"summary":"Welcome to DataFramed, a weekly podcast exploring how artificial intelligence and data are changing the world around us. On this show, we invite data & AI leaders at the forefront of the data revolution to share their insights and experiences into how they lead the charge in this era of AI. Whether you're a beginner looking to gain insights into a career in data & AI, a practitioner needing to stay up-to-date on the latest tools and trends, or a leader looking to transform how your organization uses data & AI, there's something here for everyone. Join host Richie Cotton as he delves into the stories and ideas that are shaping the future of data. Subscribe to the show and tune in to the latest episode on the feed below.","last_synced_at":"2026-09-14T10:22:15.846770+00:00","page_url":"https://stenobird.com/podcast/dataframed"},"episode":{"title":"#372 Bulletproof Large Scale Data Science with Srini Raghavan, Chief Product Officer at Freshworks","slug":"372-bulletproof-large-scale-data-science-with-srini-raghavan-chief-product-officer-at-freshworks","published_at":"2026-08-10T09:00:00+00:00","page_url":"https://stenobird.com/podcast/dataframed/372-bulletproof-large-scale-data-science-with-srini-raghavan-chief-product-officer-at-freshworks","show_page_url":"https://stenobird.com/podcast/dataframed","url":"https://www.datacamp.com/podcast","audio_url":"https://dts.podtrac.com/redirect.mp3/cohst.app/pdcst/6G1A6D/episodes.captivate.fm/episode/a4e50011-a479-4903-80ad-e1eb25129c1d.mp3","summary":"Software buying decisions used to be made once, by someone far removed from the people actually using the tool. That model is breaking down. Teams now expect software to work out of the box, without weeks of setup, integration, and configuration before anyone sees value. At the same time, a growing share of \"users\" aren't people at all — they're AI agents calling the same systems through APIs and chat interfaces. That raises a set of questions worth sitting with: what happens to user experience when the user isn't human? Can personalization and simplicity coexist, or is one always traded for the other? And as building software gets cheaper, what actually separates a good product from a cluttered one? Srini Raghavan is Chief Product Officer at Freshworks, where he leads product strategy for the company's AI-powered customer and employee experience software. He previously served as Chief Product Officer at RingCentral and SVP of Product at Five9, and holds an MBA from the University of Chicago Booth School of Business. In the episode, Richie and Srini explore the SaaS consolidation trend and why the \"SaaSpocalypse\" prediction missed the point, building software that works for both humans and AI agents, how MCP and modular architecture are reshaping product design, the rise of the \"product builder\" role replacing specialized titles, customer feedback loops and cohort-based A/B testing, judgment as the most important AI-era career skill, and much more. Links Mentioned in the Show: • Fresh Service — https://www.freshworks.com/freshservice/ • Jaya Gupta's Webinar at RADAR - https://app.datacamp.com/learn/webinars/whats-next-rethinking-analytics-for-the-ai-human-era • Freddy AI Agent Studio — https://www.freshworks.com/freshservice/ai-agent-studio/ • Figma Make — https://www.…","meta_description":"Software buying decisions used to be made once, by someone far removed from the people actually using the tool. That model is breaking down. Teams now exp…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2935,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/dataframed/episodes/372-bulletproof-large-scale-data-science-with-srini-raghavan-chief-product-officer-at-freshworks/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/dataframed/372-bulletproof-large-scale-data-science-with-srini-raghavan-chief-product-officer-at-freshworks.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}