{"podcast":{"title":"Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)","slug":"customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565","podcast_index_feed_id":6773565,"rss_url":"https://feeds.captivate.fm/customer-success-career/","website_url":"https://www.carlyagar.com/","image_url":"https://artwork.captivate.fm/be68a7fb-0872-48c4-a7a5-94e01b0720a0/3uhVwPszgcLd0QlkLtTEOd90.png","author":"Carly Agar | Customer Success Career Coach","episode_count":139,"summary":"Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar…","last_synced_at":"2026-09-16T16:23:58.723993+00:00","page_url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565"},"episode":{"title":"136. 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)","slug":"136-5-ways-the-csm-role-is-changing-in-2026-beyond-the-obvious-stuff","published_at":"2026-09-02T08:00:00+00:00","page_url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/136-5-ways-the-csm-role-is-changing-in-2026-beyond-the-obvious-stuff","show_page_url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565","url":"https://www.carlyagar.com/","audio_url":"https://episodes.captivate.fm/episode/a00da247-4209-48c6-a10c-a5c094d84090.mp3","summary":"Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026? I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting patterns that I don’t hear enough people talking about. I’m breaking down what’s changing around AI, commercial experience, scaled CS and customer value, plus two things I hear CSMs lead with all the time that might actually make you sound a little outdated. You’ll walk away knowing which skills are becoming more valuable and how to position your experience for where CS is headed next. If you want to stay competitive and make smarter moves in your customer success career, hit play and let’s dive in. And if you feel like you have the right experience but aren’t sure how to position it for what companies want today, apply for coaching HERE and let’s repackage your experience together. 0:01 – Why the CSM Job Description Has Changed So Dramatically 2:55 – How AI Went From Nice-to-Have to Non-Negotiable 5:09 – Why Commercial Independence Is the Make-or-Break Skill 8:31 – The Fastest Way to Prove Revenue Impact on Your Resume 10:31 – What Happens When Scaled Motions Move Upmarket 11:44 – Why Customer Value Now Means Real Financial ROI 14:04 – The Biggest Skills That Just Disappeared From Job Descriptions 16:22 – What You Should Really Lead With in CS Interviews 17:17 – Stop Panicking: Why You Already Have More Skills Than You Think OTHER EPISODES YOU’LL LOVE: 🎙️ Episode 134: What to (And Not To) Say About AI in Your CS Interviews FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https…","meta_description":"Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026? I analyzed 25 CSM job descriptions from 2025 a…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1154,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/episodes/136-5-ways-the-csm-role-is-changing-in-2026-beyond-the-obvious-stuff/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/136-5-ways-the-csm-role-is-changing-in-2026-beyond-the-obvious-stuff.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}