{"podcast":{"title":"Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)","slug":"customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565","podcast_index_feed_id":6773565,"rss_url":"https://feeds.captivate.fm/customer-success-career/","website_url":"https://www.carlyagar.com/","image_url":"https://artwork.captivate.fm/be68a7fb-0872-48c4-a7a5-94e01b0720a0/3uhVwPszgcLd0QlkLtTEOd90.png","author":"Carly Agar | Customer Success Career Coach","episode_count":139,"summary":"Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar…","last_synced_at":"2026-09-16T16:23:58.723993+00:00","page_url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565"},"episode":{"title":"134. What to (And Not To) Say About AI in Your CS Interviews","slug":"134-what-to-and-not-to-say-about-ai-in-your-cs-interviews","published_at":"2026-08-19T08:00:00+00:00","page_url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/134-what-to-and-not-to-say-about-ai-in-your-cs-interviews","show_page_url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565","url":"https://www.carlyagar.com/","audio_url":"https://episodes.captivate.fm/episode/512027e4-964c-41f9-b205-7258cb059680.mp3","summary":"If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low. In this episode, I’m breaking down what hiring managers actually want to hear about AI in your CS interviews, why efficiency alone is no longer enough, and four specific ways to show that you’re using AI to make a bigger impact with your customers. I’ll also share the AI terminology worth knowing so you can walk into interviews feeling prepared without becoming an AI expert. If you want to prove you’re keeping up with AI and stand out for the right reasons in your next CS interview, hit play and let’s dive in. And if all the changes happening in CS have you wondering what it actually takes to land your next role, apply for coaching HERE and let’s get you on the right track. 00:45 – What AI fluency actually means in CS hiring right now 02:19 – Why using AI for efficiency is no longer enough to stand out 05:04 – What hiring managers want to see from your AI usage 07:19 – How AI can help you have smarter customer conversations 09:06 – Using AI to uncover deeper insights about account health 12:08 – How AI can help you become a more strategic customer partner 17:26 – The terminology worth knowing before your next CS interview OTHER EPISODES YOU’LL LOVE: 🎙️ Episode 132: A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired (with Michael Boyd) 🎙️ Episode 128: How To Impress a CS Hiring Manager (from a CS Hiring Manager) - with Eric Clouse! 🎙️ Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis! FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Succes…","meta_description":"If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low. In this epis…","key_points":[],"chapters":[],"topics":[],"duration_seconds":1184,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/episodes/134-what-to-and-not-to-say-about-ai-in-your-cs-interviews/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/134-what-to-and-not-to-say-about-ai-in-your-cs-interviews.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}