{"podcast":{"title":"Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)","slug":"customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565","podcast_index_feed_id":6773565,"rss_url":"https://feeds.captivate.fm/customer-success-career/","website_url":"https://www.carlyagar.com/","image_url":"https://artwork.captivate.fm/be68a7fb-0872-48c4-a7a5-94e01b0720a0/3uhVwPszgcLd0QlkLtTEOd90.png","author":"Carly Agar | Customer Success Career Coach","episode_count":139,"summary":"Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning CS career coach, and I'm here to turn your career dreams into reality. Every Wednesday, join me and some amazing guests as we dish out practical advice and real-life steps you can actually use. No fluff, just stuff you can apply ASAP to score that dream job, snag that promotion, or become the team rockstar. What's on the Menu? 🔥 Pro Tips: Learn the tricks of the trade from seasoned pros. 🚀 Career Growth Hacks: Elevate your game, one episode at a time. 🔄 Unexpected Paths: Hear stories that'll make you rethink your career's GPS. Follow Carly on LinkedIn at www.linkedin.com/in/carly-agar/. For free job search tools, go to www.carlyagar.com/freebies. To work with Carly, go to https://www.carlyagar…","last_synced_at":"2026-09-16T16:23:58.723993+00:00","page_url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565"},"episode":{"title":"132. A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired with Michael Boyd","slug":"132-a-cs-hiring-manager-who-interviewed-3-000-csms-tells-you-what-gets-you-hired-with-michael-boyd","published_at":"2026-08-05T08:00:00+00:00","page_url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/132-a-cs-hiring-manager-who-interviewed-3-000-csms-tells-you-what-gets-you-hired-with-michael-boyd","show_page_url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565","url":"https://www.carlyagar.com/","audio_url":"https://episodes.captivate.fm/episode/8208be1f-805a-4ab6-83bb-9bf330672a22.mp3","summary":"When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't. In today's episode, I'm sitting down with Michael Boyd, a three time VP of Customer Success who has hired more than 100 CSMs, to unpack what hiring managers are really looking for in today's market. We talk about how to stand out in technical interviews even if you're not highly technical, the two out of three rule he uses when evaluating candidates, and what AI fluency actually looks like now that it has become an expectation instead of a bonus. By the end of this conversation, you'll know what hiring managers are actually paying attention to, where candidates often miss the mark, and how to position yourself as the kind of CSM companies want to hire. If you are ready to stop guessing what hiring managers want and start interviewing with more confidence, hit play and let's dive in. And if you're tired of knowing you're qualified but not getting the offer, apply for coaching HERE and let's help you land your next Customer Success job. 02:30 – What hiring managers actually want before they hire 06:40 – The interview red flags that should make you think twice 11:15 – What technical interviews are really testing 17:15 – The two out of three rule for landing stretch roles 21:20 – Why the best CSMs are becoming more consultative in the age of AI 32:31 – What AI fluency really looks like in an interview FREEBIES & RESOURCES: 🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE 🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume 🛎️ Learn how to sell yourself as the best…","meta_description":"When you've interviewed more than 3,000 CSMs, you start to see exactly what separates the candidates who get hired from the ones who don't. In today's epi…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2480,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/episodes/132-a-cs-hiring-manager-who-interviewed-3-000-csms-tells-you-what-gets-you-hired-with-michael-boyd/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/customer-success-career-coach-career-tips-and-proven-job-interview-strategies-for-every-customer-success-manager-6773565/132-a-cs-hiring-manager-who-interviewed-3-000-csms-tells-you-what-gets-you-hired-with-michael-boyd.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}