{"podcast":{"title":"Crisis What Crisis with Andy Coulson","slug":"crisis-what-crisis-with-andy-coulson-293543","podcast_index_feed_id":293543,"rss_url":"https://feeds.captivate.fm/crisis-what-crisis/","website_url":"http://www.crisiswhatcrisis.com","image_url":"https://artwork.captivate.fm/b7ebba84-a3f9-4e06-a38c-a06214396d3f/AP-CC-Insta.jpg","author":"Andy Coulson","episode_count":210,"summary":"Hard-earned lessons from people who've faced the worst and come back stronger. Hosted by Andy Coulson. Follow for weekly insights into the art of the rebuild. Crisis What Crisis? is powered by Kingsley Napley — the lawyers you want in your corner when the pressure is on. Visit kingsleynapley.co.uk","last_synced_at":"2026-06-09T18:21:32.750225+00:00","page_url":"https://stenobird.com/podcast/crisis-what-crisis-with-andy-coulson-293543"},"episode":{"title":"HOMESERVE FOUNDER: Going from broke to billions | Sir Richard Harpin","slug":"homeserve-founder-going-from-broke-to-billions-sir-richard-harpin","published_at":"2026-06-02T05:45:00+00:00","page_url":"https://stenobird.com/podcast/crisis-what-crisis-with-andy-coulson-293543/homeserve-founder-going-from-broke-to-billions-sir-richard-harpin","show_page_url":"https://stenobird.com/podcast/crisis-what-crisis-with-andy-coulson-293543","url":"http://www.crisiswhatcrisis.com","audio_url":"https://episodes.captivate.fm/episode/70fbb1b3-670d-4dbb-bb93-0694191aefe5.mp3?aw_0_1st.showid=d55f2648-7b9e-4e35-9ce1-0a0938cc6579&aw_0_1st.episodeid=70fbb1b3-670d-4dbb-bb93-0694191aefe5","summary":"Sir Richard Harpin wanted to be an entrepreneur since before he knew the word. He sold conkers in the playground, bred and sold rabbits in his garden, ran a tuck shop from his school locker, and by 15 was bunking off chemistry to cash cheques with the bank manager. In this special episode of Crisis What Crisis – recorded in front of a live audience at the Walbrook Club in the City of London – Andy sits down with the founder of HomeServe, the company Richard built over 30 years and sold in 2023 for £4.1 billion. Richard was knighted in the 2024 New Year Honours. His Sunday Times bestselling book, How to Make a Billion in Nine Steps , is out now. This episode is for anyone who has ever wanted to start something, scale something, or is simply looking for guidance on how to manage the day-to-day crises of running a business. POWERED BY KINGSLEY NAPLEY I know what it is to have the right legal support around you when facing crisis. Kingsley Napley are the kind of lawyers I wish more people knew about – there to help you make the right decisions, protect what matters, and build real resilience when the pressure is on. This episode is powered by Kingsley Napley. Visit www.kingsleynapley.co.uk for more details. FIVE BUSINESS LESSONS FROM SIR RICHARD HARPIN 1) Copy. Richard didn't invent the HomeServe model – he openly admits that he copied it (and then did it better). If someone else is doing it and it works, the risk is lower. 2) Prove the model before you scale it. HomeServe burned through half a million pounds trying to grow a loss-making business. With modern technology, Richard says, you really don't have to do that. 3) The best time to build is when conditions are hardest. Comfortable conditions produce cautious thinking. The best businesses are built with their backs ag…","meta_description":"Sir Richard Harpin wanted to be an entrepreneur since before he knew the word. He sold conkers in the playground, bred and sold rabbits in his garden, ran…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2736,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/crisis-what-crisis-with-andy-coulson-293543/episodes/homeserve-founder-going-from-broke-to-billions-sir-richard-harpin/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/crisis-what-crisis-with-andy-coulson-293543/homeserve-founder-going-from-broke-to-billions-sir-richard-harpin.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}