{"podcast":{"title":"Construction Conversations","slug":"construction-conversations-6912327","podcast_index_feed_id":6912327,"rss_url":"https://feed.podbean.com/constructionconversations/feed.xml","website_url":"https://constructionconversations.podbean.com","image_url":"https://pbcdn1.podbean.com/imglogo/image-logo/18504158/CoverArt_JPEG_3000px_zi57iq.jpg","author":"Gantrics","episode_count":50,"summary":"Honest, in-the-field conversations with builders, leaders, and innovators shaping the future of construction. From foremen to founders, each episode unpacks real challenges, emerging tech, and the human side of building better.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/construction-conversations-6912327"},"episode":{"title":"Ep. 26 – Construction Tech Masterclass: What Three Decades Teaches About Sales and Service with Al Ricci","slug":"ep-26-construction-tech-masterclass-what-three-decades-teaches-about-sales-and-service-with-al-ricci","published_at":"2025-10-21T11:30:00+00:00","page_url":"https://stenobird.com/podcast/construction-conversations-6912327/ep-26-construction-tech-masterclass-what-three-decades-teaches-about-sales-and-service-with-al-ricci","show_page_url":"https://stenobird.com/podcast/construction-conversations-6912327","url":"https://constructionconversations.podbean.com/e/building-trust-customer-success-lessons-from-construction-tech/","audio_url":"https://mcdn.podbean.com/mf/web/nhgi6c2idfmbhp5h/riverside_ep_26_audio_only_stephen_poppe_s_stu91lu5-a7wair-Optimized.mp3","summary":"In this episode, Stephen sits down with Al Ricci, Global Director of Customer Success at Oracle, for a wide-ranging conversation that starts with Canadian Thanksgiving and porchetta — and ends with three decades of hard-earned lessons from the frontlines of construction tech. Al shares how empathy became his most powerful leadership strategy, why sales and customer success must work hand in hand, and what founders often miss when building customer-centric teams. Together, they trace the industry’s evolution from point solutions to SaaS, explore how AI is reshaping entry-level roles, and unpack what it really means to build long-term trust between vendors and contractors. Whether you’re leading a startup, managing a team, or rethinking your approach to growth, this episode offers timeless insights on people, process, and progress in construction tech.","meta_description":"In this episode, Stephen sits down with Al Ricci, Global Director of Customer Success at Oracle, for a wide-ranging conversation that starts with Canadian…","key_points":[],"chapters":[],"topics":[],"duration_seconds":3193,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/construction-conversations-6912327/episodes/ep-26-construction-tech-masterclass-what-three-decades-teaches-about-sales-and-service-with-al-ricci/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/construction-conversations-6912327/ep-26-construction-tech-masterclass-what-three-decades-teaches-about-sales-and-service-with-al-ricci.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}