{"podcast":{"title":"Concord News Today | 2 Min News | The Daily News Now!","slug":"concord-news-today-2-min-news-the-daily-news-now-7600694","podcast_index_feed_id":7600694,"rss_url":"https://feeds.fastcast.ai/concord-daily-news-now.xml","website_url":"https://thednn.ai/","image_url":"https://image.fastcast.ai/podcasts/concord-daily-news-now.jpg","author":"The Daily News Now!","episode_count":771,"summary":"Hosted by Corey with the Story, Concord News Today delivers fast, focused daily updates on the stories shaping Concord, New Hampshire—from local news and business to culture, public safety, and community developments. Designed for quick, on-the-go listening, each episode brings you up to speed in minutes. Produced by AI for speed, consistency, and global scale, the show is part of The Daily News Now network—bringing local news to every city in the world and keeping communities connected. Concord News Today is your daily snapshot of what’s happening across the city. Advertise on DNN: advertise@thednn.ai","last_synced_at":"2026-09-19T10:21:19.812729+00:00","page_url":"https://stenobird.com/podcast/concord-news-today-2-min-news-the-daily-news-now-7600694"},"episode":{"title":"AI Bias in Customer Service | Concord News","slug":"ai-bias-in-customer-service-concord-news","published_at":"2026-09-13T13:02:21+00:00","page_url":"https://stenobird.com/podcast/concord-news-today-2-min-news-the-daily-news-now-7600694/ai-bias-in-customer-service-concord-news","show_page_url":"https://stenobird.com/podcast/concord-news-today-2-min-news-the-daily-news-now-7600694","url":"https://sources.thednn.ai/3ba5f9af8ef27b30","audio_url":"https://api.fastcast.ai/audio/eddc3a6c-69eb-4474-8e48-6515c274b844.mp3","summary":"Big tech’s AI customer service bot just hit a major snag—revealing serious bias based on accent and perceived age. With plans to handle millions of daily calls, the fallout could alienate users and spark ethical debates. The company has paused rollout to fix flaws, but training truly impartial AI remains a massive challenge. This moment underscores the urgent need to balance innovation with fairness and accountability. Listen in comfort: Get a discount on a Soli Pillow: http://solipillow.com/discount/dnn. Advertise on DNN: advertise@thednn.ai This is an automated, high-level news summary based on public reporting. Sources: https://www.nbcboston.com/news/local/cape-cod-whale-entanglement-rescue/4014001/ More coverage & latest updates: https://sources.thednn.ai/3ba5f9af8ef27b30 Report issues to feedback@thednn.ai.","meta_description":"Big tech’s AI customer service bot just hit a major snag—revealing serious bias based on accent and perceived age. With plans to handle millions of daily…","key_points":[],"chapters":[],"topics":[],"duration_seconds":112,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/concord-news-today-2-min-news-the-daily-news-now-7600694/episodes/ai-bias-in-customer-service-concord-news/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/concord-news-today-2-min-news-the-daily-news-now-7600694/ai-bias-in-customer-service-concord-news.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}