{"podcast":{"title":"Complex Systems with Patrick McKenzie (patio11)","slug":"complex-systems-with-patrick-mckenzie-patio11-6944962","podcast_index_feed_id":6944962,"rss_url":"https://feeds.transistor.fm/complex-systems-with-patrick-mckenzie-patio11","website_url":"https://www.complexsystemspodcast.com","image_url":"https://img.transistorcdn.com/daBTNOHQVDwsyvBT5Y1dmtX8J3KGSjYDycHstNU2MOw/rs:fill:0:0:1/w:1400/h:1400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zMzM5/OTY4ZTE5ODVjZjk0/MzhhZWEzMjRmZjdm/ZWNhYS5wbmc.jpg","author":"Patrick McKenzie","episode_count":97,"summary":"We live in a world where our civilization and daily lives depend upon institutions, infrastructure, and technological substrates that are _complicated_ but not _unknowable_. Join Patrick McKenzie (patio11) as he discusses how decisions, technology, culture, and incentives shape our finance, technology, government, and more, with the people who built (and build) those Complex Systems.","last_synced_at":"2026-07-16T16:19:13.615743+00:00","page_url":"https://stenobird.com/podcast/complex-systems-with-patrick-mckenzie-patio11-6944962"},"episode":{"title":"The magic spell that makes banks give you your money back","slug":"the-magic-spell-that-makes-banks-give-you-your-money-back","published_at":"2026-01-08T08:00:00+00:00","page_url":"https://stenobird.com/podcast/complex-systems-with-patrick-mckenzie-patio11-6944962/the-magic-spell-that-makes-banks-give-you-your-money-back","show_page_url":"https://stenobird.com/podcast/complex-systems-with-patrick-mckenzie-patio11-6944962","url":"https://www.complexsystemspodcast.com/the-magic-spell-reg-e/","audio_url":"https://pscrb.fm/rss/p/prfx.byspotify.com/e/media.transistor.fm/31f15fb1/55fc5551.mp3","summary":"Patrick McKenzie (@patio11) reads his latest Bits about Money essay explaining why he “loves Regulation E more than any rational person does.” He explains how Reg E created a privately-administered legal system processing over 100 million complaints annually—dwarfing the formal U.S. court system—and why banks are now trying to avoid these obligations for Zelle's nine figure fraud problem. – Full transcript available here: www.complexsystemspodcast.com/the-magic-spell-reg-e/ – Sponsors: MongoDB & Framer Tired of database limitations and architectures that break when you scale? MongoDB is the database built for developers, by developers: ACID compliant, Enterprise-ready, and fluent in AI. Start building faster at mongodb.com/build Building and maintaining marketing websites shouldn’t slow down your engineers. Framer gives design and marketing teams an all-in-one platform to ship landing pages, microsites, or full site redesigns instantly—without engineering bottlenecks. Get 30% off Framer Pro at framer.com/complexsystems . – Links: Bits about Money, One Regulation E, Two Very Different Regimes Full version of \"Doesn't Matter, That's Reg E\": https://suno.com/song/173bbd67-92f7-4868-930f-efeca4b373c0 – Timestamps: (00:00) Introduction (02:46) These newfangled computers might steal our money (12:45) The contractual liability waterfall in card payments (20:35) Sponsors: MongoDB and Framer (22:23) The contractual liability waterfall in card payments (continued) (23:47) Enter Zelle (25:46) Zelle is an enormous fraud target (32:23) Banks may attempt to extend the Zelle precedent (35:02) Reg E encompasses almost every technology which exists and many which don't yet","meta_description":"Patrick McKenzie (@patio11) reads his latest Bits about Money essay explaining why he “loves Regulation E more than any rational person does.” He explains…","key_points":[],"chapters":[],"topics":[],"duration_seconds":2238,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/complex-systems-with-patrick-mckenzie-patio11-6944962/episodes/the-magic-spell-that-makes-banks-give-you-your-money-back/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/complex-systems-with-patrick-mckenzie-patio11-6944962/the-magic-spell-that-makes-banks-give-you-your-money-back.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}