{"podcast":{"title":"Communication Psychology and HR – with Gerhard Ohrband","slug":"communication-psychology-and-hr-with-gerhard-ohrband-7155749","podcast_index_feed_id":7155749,"rss_url":"https://anchor.fm/s/f68ea69c/podcast/rss","website_url":"https://www.thegomethod.org/","image_url":"https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/41265439/41265439-1777975091199-c1e7402ce7432.jpg","author":"Gerhard Ohrband, MA in Psychology (University of Hamburg/Germany)","episode_count":132,"summary":"I’m Gerhard, a communication psychologist and consultant from Hamburg, Germany, working with HR teams and leaders in Moldova, South Eastern Europe, and beyond. Here, we explore the psychological research behind everyday HR and workplace communication — without buzzwords and without pretending everything is easy. Each week, we unpack one topic that HR professionals often hear about but rarely understand from a scientific perspective.","last_synced_at":null,"page_url":"https://stenobird.com/podcast/communication-psychology-and-hr-with-gerhard-ohrband-7155749"},"episode":{"title":"Why Keeping Updated on Politics Improves Your Customer Service","slug":"why-keeping-updated-on-politics-improves-your-customer-service","published_at":"2026-03-21T19:38:27+00:00","page_url":"https://stenobird.com/podcast/communication-psychology-and-hr-with-gerhard-ohrband-7155749/why-keeping-updated-on-politics-improves-your-customer-service","show_page_url":"https://stenobird.com/podcast/communication-psychology-and-hr-with-gerhard-ohrband-7155749","url":"https://podcasters.spotify.com/pod/show/gerhardohrbandenglish/episodes/Why-Keeping-Updated-on-Politics-Improves-Your-Customer-Service-e3gpj8k","audio_url":"https://anchor.fm/s/f68ea69c/podcast/play/117279444/https%3A%2F%2Fd3ctxlq1ktw2nl.cloudfront.net%2Fstaging%2F2026-2-21%2F420501479-44100-2-d4f5155c35bd6.mp3","summary":"Many people say they’re notinterested in politics. But often, that really means they’re not interested inwhat’s going on in the world. And if we disconnect from the realities peopleface—economic pressure, uncertainty, frustration—we risk disconnecting from ourcustomers too. Staying informed isn’t about picking sides. It’s about understanding people.And that understanding is what makes the difference between average andexceptional customer service. #CustomerExperience #Empathy#Communication #Leadership #BusinessSkills #CustomerService#EmotionalIntelligence #ProfessionalDevelopment","meta_description":"Many people say they’re notinterested in politics. But often, that really means they’re not interested inwhat’s going on in the world. And if we disconnec…","key_points":[],"chapters":[],"topics":[],"duration_seconds":277,"processing_state":"not_requested","actions":[{"name":"request_transcript","method":"POST","url":"https://stenobird.com/v1/public/podcasts/communication-psychology-and-hr-with-gerhard-ohrband-7155749/episodes/why-keeping-updated-on-politics-improves-your-customer-service/transcription-requests","description":"Idempotently request low-priority transcript generation for this episode."},{"name":"read_markdown","method":"GET","url":"https://stenobird.com/podcast/communication-psychology-and-hr-with-gerhard-ohrband-7155749/why-keeping-updated-on-politics-improves-your-customer-service.md","description":"Read the agent-friendly Markdown representation of this episode resource."}]}}